---
title: "Employee Assistance Programme"
ocid: "ocds-h6vhtk-03f85f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f85f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f85f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f85f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2024-01-25"
---

# Employee Assistance Programme

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-03f85f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f85f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03f85f.json)

## Summary

The Scottish Police Authority and Police Scotland are seeking to procure an Employee Assistance Programme. The aim is to provide modern and effective EAP services to eligible employees, focusing on personal and work-related matters. The procurement involves counselling services and medical personnel supply. The procurement method is open, and the current status is active. The buying organization is the Scottish Police Authority, located in Glasgow, United Kingdom. The deadline for submissions is October 10, 2023, with a contract award signed on December 18, 2023.

This tender for an Employee Assistance Programme offers business growth opportunities for providers of counselling services and medical personnel supply. Businesses operating in the health services and support sectors would be well-suited to compete. The procurement stage is currently active, with a focus on delivering quality services in line with professional standards. The contract value is GBP 1,623,965, and the contract duration is over four years, potentially extendable for up to seven years. Suppliers must comply with stringent security and certification requirements, including ISO/IEC 27001 and Cyber Essentials. The submission method is electronic, and suppliers must demonstrate relevant experience in delivering similar services to the public sector.

## Notice

The Scottish Police Authority and Police Scotland - hereinafter referred to as 'The Authority' is looking to procure an Employee Assistance Programme.

### Lot Information

Lot 1

The re-tendered service must be an effective and modern EAP Service to Police Scotland and its Eligible Users (includes Scottish Mountain Rescue Teams). The current usage of the Service is approximately 10% per annum of the total eligible employees. However, use of this service is not mandatory and Police Scotland does not guarantee volumes. The EAP Service must: - Adopt a person centred approach with high standards of customer service. - Adopt a preventative approach, proactively engaging with our people. - Provide worksite focused programmes to assist in the identification and resolution of employee concerns which affect, or may affect, performance. Such employee concerns typically include, but are not limited to: - Personal matters - health, relationships, family, financial, emotional, legal, anxiety/depression, alcohol, drugs and other related issues. - Work matters - work demands, working relationships, personal and interpersonal skills, work/life balance, stress and other related issues. Probationary / Retirement / Grievance / Disciplinary / Return from maternity / Keeping in touch days / Long term absence / Illness Promotion / Line management or supervisory duties / Injury on Duty / Ill health retiral / Assault or abusive behaviour / Bereavement / Traumatic Exposure / Suicide Prevention. - Promote health and wellbeing services via self-service access on the Force intranet is vital to this and the Contractor will be expected both to directly contribute and to signpost individuals to relevant information. - Provide Police Scotland and the SPA with a consistent and high level of service while ensuring continuity of care provision via cross referral and awareness of respective service provisions. - Provides a programme of support, advice, information and counselling assessing the individual's needs and providing the most appropriate therapeutic interventions to ensure that Police Scotland and SPA's requirements are met. The type and duration of support driven by need. - Make available a website, which will be developed and maintained by the Contractor, containing information for users on the EAP services available and how to access them. - Have full accessibility for all, including alternative delivery formats, i.e. larger text, email contact and text phone. - Ensure counsellors, clinicians and staff providing professional advice/and or support to Police Scotland's employees, including those not directly employed by the Contractor, must meet the minimum level of relevant qualifications and experience required for membership of their appropriate professional body. - Have quality management systems that will enable them to provide effective clinical, professional and administrative services in keeping with the key performance indicators. - Adhere to the Employee Assistance Professionals Association (EAPA) standards of practice and professional guidelines. - Deliver 24/7 EAP services EAP which include: - Telephone Counselling Service - Information Service - Face-to-face Counselling Sessions - Referral Procedures - Onward Referral Procedures - E-Counselling

Renewal: Initial contract period will be for four (4) years. With an initial extension period of up to two (2) additional years, with a further optional period of up to 12 months. Extensions will be taken at the sole discretion of the Authority. (4+2+1).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002559-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2024 |
| Submission deadline | 10 Oct 2023 |
| Future notice date | Not specified |
| Award date | 18 Dec 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,623,965 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIVUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79625000 - Supply services of medical personnel
- 85147000 - Company health services
- 85312320 - Counselling services

## Release History

- 25 Jan 2024 at 11:37 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002559-2024
- 19 Sep 2023 at 07:53 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027561-2023
- 31 Aug 2023 at 10:23 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025581-2023

## Notice URLs

- http://www.publiccontractsscotland.gov.uk
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000742742
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA19762

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f85f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03f85f.json.