---
title: "Core Claims Services"
ocid: "ocds-h6vhtk-03f994"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f994"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f994.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f994.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL SERVICES COMPENSATION SCHEME"
published: "2024-06-24"
---

# Core Claims Services

Buyer: FINANCIAL SERVICES COMPENSATION SCHEME  
Current stage: Award  
OCID: ocds-h6vhtk-03f994

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f994)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03f994.json)

## Summary

The Financial Services Compensation Scheme (FSCS) has recently awarded a contract for Core Claims Services. The procurement stage is now complete, and the contract is active. The total contract value is £83,600,000, with an initial term lasting until 31st March 2030. The services fall under the financial and insurance services category and include Deposit Claims Processing, Advice Claims Processing, Overflow Customer Contact, and Support Services. Pricewaterhousecoopers LLP is the supplier for this contract, providing services such as Resourcing, Service Delivery, and Transition.

The Core Claims Services tender issued by the FSCS presents an opportunity for businesses in the financial and insurance services sector to grow. SMEs and large enterprises capable of providing claims handling services, customer care services, and financial consultancy services are well-suited to compete. The tender involves a competitive procedure with negotiation and requires adherence to specific criteria such as Resourcing, Service Delivery, and Information Security. Businesses interested in this tender should be prepared to meet the bid validity period of 180 days and consider the competitive nature of the procurement process.

## Notice

The scope of the services are: * Deposit Claims Processing * Advice Claims Processing * Overflow Customer Contact *Support Services

### Lot Information

Lot 1

The scope of the services are: * Deposit Claims Processing - Not Fit For Straight Through Pay-out (NFFSTP) Claims - Exclusion View (EV) Claims - Temporary High Balances (THB) Claims - Customer engagement activities, such as inbound and outbound calls, in the course of processing the above claims * Advice Claims Processing - Early file preparation and triage activity (Pre-assessment tasks) - End to End processing on a proportion of claims where the approach to assessing the claim is more well-defined and standardised, and volumes are sufficient - Customer Engagement activities such as making Touch Point Calls or responding to incoming calls in the course of processing the above claims - Resolving post decision correspondence and processing Appeals for the Claims processed by the Service Provider * Overflow Customer Contact - Providing suitable telephony and administration support to deal effectively with inbound customer queries when volumes exceed the capacity that can be dealt with by FSCS internal teams. *Support Services - Providing appropriate capable staff to work with and assist FSCS with in-house tasks relating to potential and actual defaults, which may include project management and determining processes and procedures for complex failures.

Renewal: The duration of the initial term will be 60 months . After the initial terms, there will be an option for FSCS to extend the contract on up to two occasions for a maximum duration of [12] months on each of those occasions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019281-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2024 |
| Submission deadline | 4 Oct 2023 |
| Future notice date | Not specified |
| Award date | 13 Jun 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000,000 |
| Lots value | £50,000,000 |
| Awards value | Not specified |
| Contracts value | £83,600,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL SERVICES COMPENSATION SCHEME |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERS |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 66000000 - Financial and insurance services
- 66150000 - Financial markets administration services
- 66152000 - Financial market regulatory services
- 66171000 - Financial consultancy services
- 66500000 - Insurance and pension services
- 66519310 - Insurance consultancy services
- 66523000 - Pension fund consultancy services
- 79342320 - Customer-care services

## Release History

- 24 Jun 2024 at 11:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019281-2024
- 4 Sep 2023 at 09:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026004-2023

## Notice URLs

- http://www.fscs.org.uk
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=869240502
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Financial-and-insurance-services.-*Duplicated*/X685328262

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f994. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03f994.json.