---
title: "BTA1996 Enhancing Accessibility Information (Tourism Venues)"
ocid: "ocds-h6vhtk-03fb03"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03fb03"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03fb03.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03fb03.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "VISITBRITAIN/VISITENGLAND"
published: "2024-01-19"
---

# BTA1996 Enhancing Accessibility Information (Tourism Venues)

Buyer: VISITBRITAIN/VISITENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-03fb03

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## Summary

VisitBritain/VisitEngland has launched a procurement process for the contract titled "BTA1996 Enhancing Accessibility Information (Tourism Venues)", categorised under administrative services related to tourism affairs. The procurement stage is currently at the award phase. This contract aims to enhance accessibility information for tourism venues in the UK, supporting the goal of making the UK the most accessible tourism destination in Europe. The procurement includes two lots: Lot 1 for Accessibility Guides and Lot 2 for Accessibility Features Question Set. The contract period for Lot 1 is from 20th November 2023 to 19th November 2026, while Lot 2 runs from 7th November 2023 to 30th April 2024.

This tender opportunity by VisitBritain/VisitEngland presents a chance for suppliers specialising in accessibility services for tourism to contribute to creating a more inclusive tourism industry in the UK. Businesses experienced in delivering Accessibility Guides and question sets related to accessibility features for tourism venues are well-suited to compete in this procurement process. Interested suppliers can engage with VisitBritain/VisitEngland to access procurement documentation and participate in this opportunity for business growth and collaboration.

## Notice

VisitEngland (VE) plays a key role in facilitating an accessible and inclusive tourism industry.

In support of the Government's ambition for the UK to become the most accessible tourism destination in Europe, VE wishes to improve the holiday planning experience for visitors with a wide range of accessibility requirements by advancing a two-part approach to enhancing accessibility information.

To save time and energy when researching a trip, people with accessibility requirements require the ability to filter lists of places to stay and visit based on key accessibility features. They should then be able to access full and detailed access information, in the form of an Accessibility Guide, in order to make the final choice of venue.

This requirement is being Procured under the Concession Contracts Regulations 2016 due to the income generation value for Lot 1. Interested suppliers must note that this requirement is divided into the following Lots:

Lot 1 ACCESSIBILITY GUIDES
VE is seeking to appoint a supplier who has a proven track record in delivering an established and trusted Accessibility Guides service to tourism businesses and consumers across England, where VE (and likely key stakeholders including Local Visitor Economy Partnerships) would act as a lead generator for the supplier. VE will promote the appointed supplier exclusively in relation to the provision of Accessibility Guides. The co-association of both brands would derive mutual benefit and generate a specific financial, or other, advantage, which is applied for the benefit of both parties.

The estimated value of this Lot 1 concession contract is based on the estimated total turnover of the 'concessionaire' generated over the duration of the contract (including option years), net of VAT.

Lot 2 ACCESSIBILITY FEATURES QUESTION SET
VE requires the supplier to develop a question set that tourism product distributors will use to gather data on the top accessibility features of venues they list, allowing them to display this information as part of venue listings on their websites.

As the work comprises two distinct parts, it is divided into two Lots and to ensure the work can advance concurrently, we are seeking a different supplier for each Lot. However, the interdependence of the two Lots requires the two suppliers to work closely to achieve success and ensure consistency for disabled people and their companions. It will be particularly important that the Lot 1 supplier actively inputs into Lot 2 works as a critical partner.

### Lot Information

Lot 1 - Accessibility Guides

Lot 1 ACCESSIBILITY GUIDES
VE is seeking to appoint a supplier who has a proven track record in delivering an established and trusted Accessibility Guides service to tourism businesses and consumers across England, where VE (and likely key stakeholders including Local Visitor Economy Partnerships) would act as a lead generator for the supplier. VE will promote the appointed
supplier exclusively in relation to the provision of Accessibility Guides. The co-association of both brands would derive mutual benefit and generate a specific financial, or other, advantage, which is applied for the benefit of both parties. The estimated value of this Lot 1 concession contract is based on the estimated total turnover of the 'concessionaire' generated over the duration of the contract (including option years), net of VAT.

Lot 2 - Accessibility Features Question Set

Lot 2 ACCESSIBILITY FEATURES QUESTION SET
VE requires the supplier to develop a question set that tourism product distributors will use to gather data on the top accessibility features of venues they list, allowing them to display this information as part of venue listings on their websites.
As the work comprises two distinct parts, it is divided into two Lots and to ensure the work can advance concurrently, we are seeking a different supplier for each Lot. However, the interdependence of the two Lots requires the two suppliers to work closely to achieve success and ensure consistency for disabled people and their companions. It will be particularly important that the Lot 1 supplier actively inputs into Lot 2 works as a critical partner.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002012-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Award procedure with prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2024 |
| Submission deadline | 6 Oct 2023 |
| Future notice date | Not specified |
| Award date | 23 Nov 2023 |
| Contract period | 7 Nov 2023 - 30 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £595,000 |
| Lots value | £595,000 |
| Awards value | Not specified |
| Contracts value | £570,205 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VISITBRITAIN/VISITENGLAND |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 0BD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | ACCESS AND INCLUSION; DISABLED ENABLED |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 75 - Administration, defence and social security services

### Codes

- 48100000 - Industry specific software package
- 75125000 - Administrative services related to tourism affairs

## Release History

- 19 Jan 2024 at 17:26 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002012-2024
- 7 Sep 2023 at 16:29 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026542-2023

## Notice URLs

- http://www.visitbritain.org
- https://visitbritain.force.com/s/Welcome
- https://www.find-tender.service.gov.uk/Notice/019327-2023
- https://www.visitbritain.com/en

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03fb03. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03fb03.json.