--- title: "Provision of a National Rail Communications Centre Service" ocid: "ocds-h6vhtk-03fb6a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03fb6a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03fb6a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03fb6a.json" source: "Find A Tender Service" current_stage: "Award" buyer: "TRAIN INFORMATION SERVICES LIMITED" published: "2023-09-08" --- # Provision of a National Rail Communications Centre Service Buyer: TRAIN INFORMATION SERVICES LIMITED Current stage: Award OCID: ocds-h6vhtk-03fb6a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03fb6a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03fb6a.json) ## Summary Train Information Services Limited has awarded a contract for the Provision of a National Rail Communications Centre Service. The procurement falls under the services category and involves providing rail operational services and information to support rail industry systems in the United Kingdom. The procurement method used was an award procedure without prior publication, justified by the specific technical requirements of the rail industry. The procurement was initiated as a tender and has now been completed with the award to Train Information Services Limited on September 8, 2023. This contract presents business growth opportunities for service providers with expertise in railway transport support services. Companies well-versed in UK railway operating procedures and systems, as well as those with a deep understanding of rail industry operations and geographical specifics, would be well-suited to compete for this tender. The award has been given to a supplier with extensive rail industry expertise, including freight train operations in the UK, indicating the specialised nature of the services required. ## Notice Provision of rail operational services and information to support and update critical rail industry systems, websites and social media with up to date train service information and related services for use within the rail industry and the public. The service also deciphers and manages real-time service disruption updates 24/7 364 days a year. ### Lot Information Lot 1 Provision of rail operational information services to support and update rail industry websites and social media with up to date train service information and related services. Options: Extension of contract for a further two years after initial three year period if required. ### Procurement Information In accordance with Regulation 50(1)(c)(ii)) of the UCRs 2016 due to the rail industry specific technical nature of the services and related training required the services can be supplied only by a particular supplier due to competition being absent for technical reasons. The service requires the knowledge and application of UK railway operating procedures and systems, in-depth rail geography including localised routes and the interpretation of related operational information so that this can be distributed in other downstream systems and websites for use within the rail industry and by the public. This is critical to the provision of the services. The service requires expansive and subject matter expertise in specific rail industry knowledge and application of complex UK railway operating procedures and its vast range of operational systems. The supplier holds all of the above attributes and is a rail operator within the United Kingdom operating freight train services. For the services to be provided by a different supplier would require substantial training and familiarisation in rail operational procedures and systems prior to the commencement of the services which would take a considerable amount of time and cost. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/026704-2023 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Sep 2023 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 7 Sep 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRAIN INFORMATION SERVICES LIMITED | | Locality | LONDON | | Post town | Central London | | Postcode | EC4V 3DS | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Castle Baynard | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 63 - Supporting and auxiliary transport services; travel agencies services ### Codes - 63711000 - Support services for railway transport ## Release History - 8 Sep 2023 at 15:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026704-2023 ## Notice URLs - http://www.raildeliverygroup.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03fb6a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03fb6a.json.