---
title: "Outsourced Early Collections"
ocid: "ocds-h6vhtk-03fb8b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03fb8b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03fb8b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03fb8b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THAMES WATER UTILITIES LIMITED"
published: "2024-02-02"
---

# Outsourced Early Collections

Buyer: THAMES WATER UTILITIES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-03fb8b

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## Summary

THAMES WATER UTILITIES LIMITED has initiated a tender process for "Outsourced Early Collections" under the services main procurement category. The procurement method is selective, utilising a negotiated procedure with a prior call for competition. The contract aims to partner with a sole supplier to deliver outsourced early collections, which include both inbound and outbound services onshore. The contract duration is initially for 3 years, with the potential for a 2-year extension. The contracting organisation is based in Reading, United Kingdom, and interested parties should take note of the standstill period after the award decision.

This tender by THAMES WATER UTILITIES LIMITED offers an opportunity for businesses in the collection agency services sector to enhance their growth prospects. Companies that align with Thames Water's values of customer-centric operations and social responsibility in debt collection will find this tender well-suited for collaboration. The contract, with a total value of GBP 6,000,000, presents a chance for suppliers to become a strategic partner to Thames Water's collections team, supporting the company's dynamic resource model. Interested parties must ensure compliance with the submission terms and review details to participate effectively in this competitive selective procurement process.

## Notice

Thames Water is looking to partner with a sole supplier in the delivery outsourced early collections. The successful supplier will be able to support Thames Water's dynamic resource model with the ability to flex staff up and down within the financial year, specifically in line with peak billing months. The contract is for both inbound and outbound collections and we require the supplier to be able to offer these services onshore. The key objective of this contract is to support our customers through their journey with Thames Water and we are looking to partner with a supplier who has customers at the heart of their values and objectives. We want and aim to collect any customer debt in a socially responsible manner and strive to ensure all customers receive quality engagement and offered sustainable outcomes. We are offering a 3 year initial term contract with the ability to extend up to an additional 2 years.

### Lot Information

Lot 1

Thames Water will be awarding a singular lot to a sole supplier, the volume anticipated with be circa 20-30FTE as standard with this increasing up to 90FTE as a maximum for our peak billing months (April- July). The successful supplier will be expected to work on our systems and become a partner function to our already existing collections team, internal to Thames Water. The initial term of the overall contract will be 3 years, with an option to extend by 2 years, in increments of 1 year periods.

Options: This contract will be for 36 months with a further two 12 months optional extension(s)

Renewal: This contract will be for 36 months with a further two 12 months optional extension(s)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003510-2024 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Feb 2024 |
| Submission deadline | 28 Sep 2023 |
| Future notice date | Not specified |
| Award date | 28 Dec 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,000,000 |
| Lots value | £6,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THAMES WATER UTILITIES LIMITED |
| Locality | READING |
| Post town | Reading |
| Postcode | RG1 8DB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Thames |
| Westminster constituency | Reading Central |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PASTDUE CREDIT SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 2 Feb 2024 at 12:06 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003510-2024
- 11 Sep 2023 at 08:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026747-2023

## Notice URLs

- http://www.thameswater.co.uk/
- https://www.thameswater.co.uk/about-us/our-suppliers/procurement

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03fb8b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03fb8b.json.