---
title: "CivTech 7 - Challenge 7.11 - How can technology support Citizens Advice advisors to quickly deliver the best possible outcome for their clients using data & collective expertise?"
ocid: "ocds-h6vhtk-03fbed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03fbed"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03fbed.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03fbed.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CITIZENS ADVICE SCOTLAND (CAS)"
published: "2023-09-12"
---

# CivTech 7 - Challenge 7.11 - How can technology support Citizens Advice advisors to quickly deliver the best possible outcome for their clients using data & collective expertise?

Buyer: CITIZENS ADVICE SCOTLAND (CAS)  
Current stage: Award  
OCID: ocds-h6vhtk-03fbed

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## Summary

The public procurement contracting process for the tender "CivTech 7 - Challenge 7.11 - How can technology support Citizens Advice advisors to quickly deliver the best possible outcome for their clients using data & collective expertise?" was initiated by Citizens Advice Scotland (CAS) in the services industry category. The tender was conducted through an open procedure and the procurement stage was completed. The challenge aims to improve personal data capture for CAB advisers in Scotland to offer high-quality advice. The contracting authority, CAS, is located in Edinburgh, United Kingdom. The key date for the awarded contract was 24th May 2023, with a contract value of £340,000.

This public procurement opportunity presents a chance for businesses specializing in research and development services, consultancy services, and IT-related fields to grow their business by providing innovative solutions to enhance public services. Small and medium-sized enterprises (SMEs) with expertise in technology, data management, and public sector innovation would be well-suited to compete in this tender. The procurement process, led by CAS in collaboration with private sector innovators, offers a unique opportunity for businesses to co-create solutions that address real-world challenges, potentially leading to further business growth and public sector engagement.

## Notice

Citizens Advice Scotland is part of the Citizens Advice network - you may be familiar with Citizens Advice Bureaux, an essential service situated in many communities across Scotland. This Challenge will help CAB advisers offer high quality advice to as many people as possible, by providing a solution that will help them to record case information more easily and allow them to draw upon the experience of other advisers, through the wealth of data held within the network's case management system. Also, by improving personal data capture, CAS will be able to improve its ability to influence and campaign for change. Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/how-to-apply https://www.civtech.scot/selection-process

### Lot Information

Lot 1

CivTech's mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people's lives better - and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Digital Directorate, CivTech's approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to smaller, innovative businesses. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you - whether you're an individual, team or company - it's an opportunity to take on a Challenge , solve it, and win contracts with a blue-chip public sector organisation. You'll build a product, and a business to take it as far as possible. Because here's the kicker: the Challenges we issue aren't 'single organisation' problems - most exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage which runs from the 15th of August to the 2nd of September 2022, where they are then developed further [and for which participating applicants are paid]. The best go through to the Accelerator - a period of intensive work to create the solution, and through CivTech's unique business workshop system, a business capable of taking the product to the world. The Accelerator Stage will run from the 3rd of October 2022 to the 28th of January 2023. Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/how-to-apply https://www.civtech.scot/selection-process

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026895-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Sep 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 May 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £340,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITIZENS ADVICE SCOTLAND (CAS) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH7 4GB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith Walk |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WYSER |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services

### Codes

- 30230000 - Computer-related equipment
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services

## Release History

- 12 Sep 2023 at 09:33 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026895-2023

## Notice URLs

- http://www.cas.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000695284
- https://ted.europa.eu/udl?uri=TED:NOTICE:190635-2022:TEXT:EN:HTML
- https://www.civtech.scot/how-to-apply
- https://www.civtech.scot/selection-process
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA21182

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03fbed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03fbed.json.