--- title: "WWU1342 - Fixed Line VOIP & Redbox Replacement" ocid: "ocds-h6vhtk-03fc13" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03fc13" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03fc13.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03fc13.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "WALES AND WEST UTILITIES" published: "2023-09-14" --- # WWU1342 - Fixed Line VOIP & Redbox Replacement Buyer: WALES AND WEST UTILITIES Current stage: Tender OCID: ocds-h6vhtk-03fc13 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03fc13) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03fc13.json) ## Summary The procurement process led by Wales And West Utilities involves a tender titled "WWU1342 - Fixed Line VOIP & Redbox Replacement" within the services category of telecommunications services. The tender aims to find a competitive reseller for the support and billing of horizon and the replacement of Redbox. It includes two main parts - VOIP and Redbox Replacement, as well as Restoration of services to 16 disconnected sites. The locations involved are mainly at Celtic Springs and depots managed by the organization. The contracting authority, Wales And West Utilities, based in Newport, UK, is looking to award contracts for this opportunity. This tender presents opportunities for businesses in the telecommunications and infrastructure sectors to compete for providing VOIP and Redbox replacement services as well as restoring phone connections at disconnected sites. Companies with expertise in telecommunication services, IT solutions, and infrastructure maintenance would be well-suited to compete for this contract. The procurement method is selective, and interested parties can find more details and submit their proposals through the specified electronic submission method by the deadline of October 13th, 2023. ## Notice Business Requirements Scope and Timescale This project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox. The tender will be conducted in two parts - * Lot 1 - VOIP and Redbox Replacement * Lot 2 - Restoration of services to 16 disconnected sites In Scope * All lines and services billed by current contract partner (Horizon & Redbox). * All existing fixed line users in offices and depots who require a Horizon fixed line. * All access circuits for office sites into Horizon solution. * All switch and router support & maintenance for access circuits. * Replacement or upgrade of Redbox call recording solution * Restore phone connection to WWU sites Out of Scope * Handset replacement. * Fax line replacement. * All other non-Gamma Horizon fixed line communication solutions (PSTN, Fibre, MPLS). * App for remote users to avoid the need for a physical handset. Background and Requirements WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2023. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs. The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon. Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves 135 users at Celtic Springs, supporting our teams in Business Services, System Operations and Despatch. The contract for Redbox has been extended until July 2024. The hardware for this is end of life and currently incompatible with Microsoft Edge meaning it requires replacement. Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites. The tender is split into two lots: Lot One - Gamma Horizon VOIP solution. Design, implementation, and handover for the Redbox replacement. Lot 2 - Restoration of the Gamma Horizon phone lines to the 16 disconnected sites. ### Lot Information VOIP and Redbox Replacement Background Wales & West Utilities Ltd (WWU), with its main offices based in Newport, South Wales is a regulated gas distribution business with around 35,000 km of gas distribution pipelines located in Wales and the South west of England. Covering 1/6th of the UK, WWU serves a catchment area with a population of more than 7 million. Our core business is that of running and maintaining the gas distribution network across our region - which involves connecting new consumers, maintaining, and replacing pipe work and assets and dealing with gas emergencies. The company is committed to the protection and enhancement of the environment as well as recognising the importance of good corporate citizenship, working in and supporting the communities it serves. Wales and West Utilities operate a multi-partner outsource IT model. Our landscape consists of a layered architecture distributed over dual data centres and around 24 office locations, the largest of which is in in Newport, South Wales. WWU seeks to tender the market to identify a competitive reseller for support and billing of horizon and a suitable replacement for Redbox. Business Requirements Scope and Timescale This project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox. The tender will be conducted in two parts - * Lot 1 - VOIP and Redbox Replacement * Lot 2 - Restoration of services to 16 disconnected sites In Scope * All lines and services billed by current contract partner (Horizon & Redbox). * All existing fixed line users in offices and depots who require a Horizon fixed line. * All access circuits for office sites into Horizon solution. * All switch and router support & maintenance for access circuits. * Replacement or upgrade of Redbox call recording solution * Restore phone connection to WWU sites Out of Scope * Handset replacement. * Fax line replacement. * All other non-Gamma Horizon fixed line communication solutions (PSTN, Fibre, MPLS). * App for remote users to avoid the need for a physical handset. Background and Requirements WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2023. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs. The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon. Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves 135 users at Celtic Springs, supporting our teams in Business Services, System Operations and Despatch. The contract for Redbox has been extended until July 2024. The hardware for this is end of life and currently incompatible with Microsoft Edge meaning it requires replacement. Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites. The tender is split into two lots: Lot One - Gamma Horizon VOIP solution. Design, implementation, and handover for the Redbox replacement. Lot 2 - Restoration of the Gamma Horizon phone lines to the 16 disconnected sites. Contract Term WWU is looking for a contract term initially of 3 years with 2 optional 2 year extensions for Lot 1. Tender Requirements WWU utilises the Jaeger Bravo Solution online e-procurement portal to manage its tender processes. All information and communications relating to this tender will be published through the WWU-Bravo portal. We encourage joint partnerships between suppliers in order to fulfil the brief, but there has to be a lead partner, who will be awarded the contract and it will be their responsibility to manage any partners/sub-contractors as part of the contract. Any documents relating to this tender can be accessed in the Attachments area and responses will be submitted via the Technical and Commercial envelopes. Tender submissions shall be returned via Bravo on the date specified in the tender documentation. Tenders returned after this time will not be considered. Options: Initial contract for three years. Option to extend by further 4 years in two-year increments. Renewal: We anticipate a continued requirement for the services after the expiry of the contract. Initial contract for three years. Option to extend by further four years in total, in increments of two-year. Restoration of services to 16 disconnected sites Background Wales & West Utilities Ltd (WWU), with its main offices based in Newport, South Wales is a regulated gas distribution business with around 35,000 km of gas distribution pipelines located in Wales and the South west of England. Covering 1/6th of the UK, WWU serves a catchment area with a population of more than 7 million. Our core business is that of running and maintaining the gas distribution network across our region - which involves connecting new consumers, maintaining, and replacing pipe work and assets and dealing with gas emergencies. The company is committed to the protection and enhancement of the environment as well as recognising the importance of good corporate citizenship, working in and supporting the communities it serves. Wales and West Utilities operate a multi-partner outsource IT model. Our landscape consists of a layered architecture distributed over dual data centres and around 24 office locations, the largest of which is in in Newport, South Wales. WWU seeks to tender the market to identify a competitive reseller for support and billing of horizon and a suitable replacement for Redbox. Business Requirements Scope and Timescale This project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox. The tender will be conducted in two parts - * Lot 1 - VOIP and Redbox Replacement * Lot 2 - Restoration of services to 16 disconnected sites In Scope * All lines and services billed by current contract partner (Horizon & Redbox). * All existing fixed line users in offices and depots who require a Horizon fixed line. * All access circuits for office sites into Horizon solution. * All switch and router support & maintenance for access circuits. * Replacement or upgrade of Redbox call recording solution * Restore phone connection to WWU sites Out of Scope * Handset replacement. * Fax line replacement. * All other non-Gamma Horizon fixed line communication solutions (PSTN, Fibre, MPLS). * App for remote users to avoid the need for a physical handset. Background and Requirements WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2023. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs. The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon. Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves 135 users at Celtic Springs, supporting our teams in Business Services, System Operations and Despatch. The contract for Redbox has been extended until July 2024. The hardware for this is end of life and currently incompatible with Microsoft Edge meaning it requires replacement. Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites. The tender is split into two lots: Lot One - Gamma Horizon VOIP solution. Design, implementation, and handover for the Redbox replacement. Lot 2 - Restoration of the Gamma Horizon phone lines to the 16 disconnected sites. Contract Term Lot 2 - 12 months. Reconnection of 16 sites is a single, stand-alone project which will not be subject to renewal. Tender Requirements WWU utilises the Jaeger Bravo Solution online e-procurement portal to manage its tender processes. All information and communications relating to this tender will be published through the WWU-Bravo portal. We encourage joint partnerships between suppliers in order to fulfil the brief, but there has to be a lead partner, who will be awarded the contract and it will be their responsibility to manage any partners/sub-contractors as part of the contract. Any documents relating to this tender can be accessed in the Attachments area and responses will be submitted via the Technical and Commercial envelopes. Tender submissions shall be returned via Bravo on the date specified in the tender documentation. Tenders returned after this time will not be considered. Options: Initial contract for 12 months for standalone project to reconnect disconnected sites. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/027171-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Sep 2023 | | Submission deadline | 13 Oct 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | £20,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WALES AND WEST UTILITIES | | Locality | NEWPORT | | Post town | Newport | | Postcode | NP10 8FZ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL54 Monmouthshire and Newport | | Local authority | Newport | | Electoral ward | Tredegar Park and Marshfield | | Westminster constituency | Newport West and Islwyn | | Delivery location | TLL Wales | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 64 - Postal and telecommunications services ### Codes - 32429000 - Telephone network equipment - 64200000 - Telecommunications services ## Release History - 14 Sep 2023 at 08:06 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027171-2023 - 12 Sep 2023 at 13:21 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026958-2023 ## Notice URLs - http://www.wwutilities.co.uk - https://sourcing4wwu.bravosolution.co.uk/web/login.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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