---
title: "Inbound Mail and Document Management for DWP"
ocid: "ocds-h6vhtk-0401a2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0401a2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0401a2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0401a2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-07-31"
---

# Inbound Mail and Document Management for DWP

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-h6vhtk-0401a2

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## Summary

The Department for Work and Pensions (DWP) has completed the procurement process for Inbound Mail and Document Management services, with Restore Digital Limited being awarded the contract. This tender, classified under "Scanning services" (CPV 79999100), covers comprehensive document management services including envelope sortation, digital mailroom services, and records management. The procurement was conducted through an Open Procedure and the contract, valued at GBP 105,047,306, was signed on 30 July 2024. The services will be delivered in the UK, specifically in the UKG region, and cater to the business and operational needs of the DWP for a period of 6 years with an option for extension up to 24 months.

This contract presents significant growth opportunities for businesses specialising in document management, digital mailroom services, and records management. Companies with capabilities in advanced scanning, Optical Character Recognition (OCR), and secure storage solutions are particularly well-suited to compete. The high-value contract underlines the importance of quality and price in the evaluation process, making it an attractive prospect for firms looking to expand their portfolio in government contracts and digital transformation projects. Secure and efficient handling of sensitive documents is a crucial aspect, highlighting opportunities for firms with strong information security credentials.

## Notice

This procurement, an Open Procedure via Find a Tender Service, has brigaded all of the services related to an end-to-end document management process for the Department for Work and Pensions (DWP). This Contract, with an initial term of 6 years and an extension option of up to 24 months, for Inbound Mail and Document Management, encompasses the following service components: Envelope level sortation where the Supplier will undertake a high-level envelope sortation of all items received from citizens (received via Royal Mail). DWP has in place c. 1,100 'non-geographic' postcodes used as the basis for the sortation. This high-level sortation facilitates finer sortation required at business unit and document level aligned to the DWP business rules. A Digital Mailroom service where the Supplier will undertake post opening, document sortation, scanning, indexing and digital ingestion of all DWP's inbound written and electronic communications from citizens. The solution includes provision of any licences required for their solution, such as those required for Optical Character Recognition (OCR) to index items that are scannable and readable. A Records Management service where the Supplier will manage all DWP hard-copy document storage from the perspective of both a short-term, post scan storage, and a longer-term hard-copy storage. The component involves the secure storage, intake, maintenance, retrieval, and destruction of all DWP's existing hard-copy citizen, staff, and corporate records.

### Lot Information

Lot 1

Services will cover all components of Inbound Mail and Document Management as stated in the Description field.

Renewal: There will be an option to extend this contract for up to 24 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/023993-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2024 |
| Submission deadline | 10 Nov 2023 |
| Future notice date | Not specified |
| Award date | 29 Jul 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £86,200,000 |
| Lots value | £86,200,000 |
| Awards value | Not specified |
| Contracts value | £105,047,306 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESTORE DIGITAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 63 - Supporting and auxiliary transport services; travel agencies services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48311100 - Document management system
- 63121000 - Storage and retrieval services
- 72512000 - Document management services
- 79995100 - Archiving services
- 79999100 - Scanning services

## Release History

- 31 Jul 2024 at 14:34 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/023993-2024
- 20 Nov 2023 at 16:16 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034309-2023
- 20 Nov 2023 at 09:24 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034197-2023
- 27 Oct 2023 at 09:17 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031724-2023
- 18 Sep 2023 at 13:40 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027500-2023

## Notice URLs

- https://dwp.bravosolution.co.uk
- https://www.gov.uk/government/organisations/department-for-work-pensions

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0401a2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0401a2.json.