---
title: "Outsourced Services"
ocid: "ocds-h6vhtk-0401f5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0401f5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0401f5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0401f5.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE"
published: "2023-09-19"
---

# Outsourced Services

Buyer: THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE  
Current stage: Planning  
OCID: ocds-h6vhtk-0401f5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0401f5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0401f5.json)

## Summary

The Crown Commercial Service, acting through The Minister for the Cabinet Office, has published a Prior Information Notice signalling their intention to engage with the outsourced Contact Centres and Business Process Services markets. They plan to conduct market engagement sessions from November 2023 to February 2024, seeking industry experts and potential suppliers for a framework contract. Interested parties must express interest by emailing contactcentreservices@crowncommercial.gov.uk by midday on Friday 20th October. The procurement focuses on outsourced contact centres and business services for use by Central Government and UK public sector bodies.

This upcoming procurement opportunity offers business growth prospects for companies providing contact centre services, business process outsourcing, IT services, and security solutions. Potential bidders should be prepared to showcase expertise in managing contact centres, business processes, cyber security, and adherence to Government Security Classifications Scheme requirements. The use of an eSourcing system and Cyber Essentials Plus certification will be fundamental for successful participation in this procurement process.

## Notice

Crown Commercial Service, as the Authority, intends to put in place an agreement for the provision of outsourced contact centres and outsourced business services for use by Central Government and UK public sector bodies. The lotting structure of this framework will be determined as a result of the market engagement, but will include as a minimum... Lot 1 - Contact Centres Lot 2 - Business Process Services Further information is included in the Additional Information section VI.3.

### Lot Information

Outsourced Contact Centres

The provision of full Contact Centre services, including the provision of skilled call handlers, project managers and full innovation and automation functionality provided through technology.

Business Process Services

The provision of outsourced Business Process Services, including - as a minimum - Payroll, HR, Finance and Source-to-Pay services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027631-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Sep 2023 |
| Submission deadline | Not specified |
| Future notice date | 17 Sep 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 98 - Other community, social and personal services

### Codes

- 48490000 - Procurement software package
- 64000000 - Postal and telecommunications services
- 64200000 - Telecommunications services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79210000 - Accounting and auditing services
- 79211110 - Payroll management services
- 79500000 - Office-support services
- 79510000 - Telephone-answering services
- 79512000 - Call centre
- 79620000 - Supply services of personnel including temporary staff
- 98000000 - Other community, social and personal services

## Release History

- 19 Sep 2023 at 12:18 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/027631-2023

## Notice URLs

- https://crowncommercialservice.bravosolution.co.uk
- https://www.contractsfinder.service.gov.uk/Notice/76abba19-b70c-49e3-88a7-c56e11bc0236
- https://www.crowncommercial.gov.uk/agreements/upcoming
- https://www.gov.uk/ccs

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0401f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0401f5.json.