--- title: "Provision of Call-touch (Command and Control)" ocid: "ocds-h6vhtk-04024c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04024c" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04024c.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04024c.json" source: "Find A Tender Service" current_stage: "Award" buyer: "SCOTTISH FIRE AND RESCUE SERVICE" published: "2024-06-13" --- # Provision of Call-touch (Command and Control) Buyer: SCOTTISH FIRE AND RESCUE SERVICE Current stage: Award OCID: ocds-h6vhtk-04024c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04024c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04024c.json) ## Summary The Scottish Fire and Rescue Service recently completed a procurement process for the provision of Call-touch (Command and Control) services under the main procurement category of goods. The buyer, Scottish Fire and Rescue Service, based at Headquarters in Cambuslang, United Kingdom, conducted the procurement using a limited procurement method with an award procedure without prior publication of a call for competition. The procurement stage was cancelled, with the tender's main objective being the maintenance of existing service provision for Operations Controls in Dundee, Edinburgh, and Johnstone following the termination of a new contract. The procurement involved suppliers like Zetron Inc, with the current active contract signed on 19th September 2023 valued at 48553 GBP. This tender process by the Scottish Fire and Rescue Service offers growth opportunities for businesses suited to providing software package and information systems. Companies experienced in fulfilling specialized technical requirements and supporting legacy systems would find this tender beneficial. The need for the continuation of service provision until a new mobilising system can be procured presents ongoing opportunities for maintenance and support service providers. Businesses focusing on quality and technical expertise have the potential to engage with the Scottish Fire and Rescue Service for future contract opportunities related to Call-touch services and associated technologies. ## Notice Provision of CallTouch ### Lot Information Lot 1 The Scottish Fire and Rescue Service currently operates three Operations Control (OC) located in Dundee, Edinburgh and Johnstone. Each OC operates with a mobilising system (CAD - Computer Aided Dispatch), telephony and radio system (ICCS - Integrated Communications Control System), interconnected to various networks and ultimately to Station End Kit which notifies crews when they are required to attend incidents. These networks also allow telephony to connect to the Operations Control Room and Airwave Radio to facilitate incident ground communication. Following the award of a contract to a new contractor, it was intended that SFRS would switch off legacy CAD and ICCS provision when the new contract provision went live. This new contract was recently terminated before the solution could be implemented. As a result, there is a need for the SFRS to maintain current service provision for all three OC's with existing legacy services providers to ensure the continuation of service provision in the interim period until a new mobilising system can be procured and fully implemented. This notice relates to the ICCS provision at Edinburgh OC. ### Procurement Information The SFRS was established by the Police and Fire Reform Act (Scotland) 2012 (the Act) and replaced the previous eight legacy services, each of whom operated their own independent Operations Controls (OC's). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/018262-2024 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Jun 2024 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 18 Sep 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £48,553 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH FIRE AND RESCUE SERVICE | | Locality | CAMBUSLANG | | Post town | Glasgow | | Postcode | G72 7NA | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM95 South Lanarkshire | | Local authority | South Lanarkshire | | Electoral ward | Cambuslang East | | Westminster constituency | Rutherglen | | Delivery location | TLM Scotland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ZETRON | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 13 Jun 2024 at 07:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018262-2024 - 20 Sep 2023 at 11:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027768-2023 ## Notice URLs - http://firescotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000745255 - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA19543 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04024c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04024c.json.