---
title: "Provision of Maintenance Services for Help Points and Customer Information Systems"
ocid: "ocds-h6vhtk-04026c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04026c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04026c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04026c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST MIDLANDS TRAINS LIMITED"
published: "2024-06-28"
---

# Provision of Maintenance Services for Help Points and Customer Information Systems

Buyer: WEST MIDLANDS TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04026c

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## Summary

The West Midlands Trains Limited initiated a tender for Provision of Maintenance Services for Help Points and Customer Information Systems under a selective procurement method, with a negotiated procedure with prior call for competition. This cancelled procurement activity falls under the services main procurement category and is related to repair, maintenance, and associated services in the railways sector. The title of the tender describes the scope of work, focusing on planned preventative maintenance for help points and customer information systems. The tender, though cancelled, was planned to provide services in the UK.

This tender by West Midlands Trains Limited could create business growth opportunities for companies specializing in railway services and maintenance. Businesses suited for this opportunity are those experienced in providing repair, maintenance, and associated services related to railways and other equipment. The procurement process was at the award stage, and interested parties were required to contact the named individual within the buying organisation to register interest and request the necessary documentation. The contract duration was set at 960 days, indicating a long-term commitment for the successful bidder.

## Notice

Provision of Planned Preventative Maintenance for Help Points and Customer Information Systems

### Lot Information

Lot 1

West Midlands Trains ('The Employer') provides a scheduled train service throughout an agreed network of stations/depots between Liverpool and London Euston. Currently, there are 152 No. Stations and 6No. Depots. As part of these works the Contractor will be required to carry out planned station information & security systems services at WMT Properties throughout the estate. To renew, replace or install works to conform to the relevant standards (standards refers to British, European, International, West Midland Trains (attached) Network Rail www.uk.ihs.com and Railway group standards www.rgsonline.co.uk;) for stations, depots or administration buildings, including any associated attendance works. The Contractor will be instructed on how to use West Midlands Trains computer aided facilities management system and will be required to monitor and operate this system on a daily basis. The Contractor will be authorized to undertake requested works with a preapproval limit of PS1000 without requiring formal authorization, for specific pre-recorded CAFM jobs.

Renewal: Re-Tender exercise

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019817-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jun 2024 |
| Submission deadline | 25 Oct 2023 |
| Future notice date | Not specified |
| Award date | 28 Jun 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS TRAINS LIMITED |
| Locality | BIRMINGHAM |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50220000 - Repair, maintenance and associated services related to railways and other equipment

## Release History

- 28 Jun 2024 at 12:59 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019817-2024
- 20 Sep 2023 at 15:34 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027824-2023

## Notice URLs

- http://redirect.transaxions.com/events/mjcXp
- http://www.westmidlandsrailway.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04026c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04026c.json.