---
title: "Systems Partner to Develop a Customer Relationship Management Application"
ocid: "ocds-h6vhtk-0402be"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0402be"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0402be.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0402be.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST YORKSHIRE COMBINED AUTHORITY"
published: "2024-06-03"
---

# Systems Partner to Develop a Customer Relationship Management Application

Buyer: WEST YORKSHIRE COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-0402be

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0402be)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0402be.json)

## Summary

The West Yorkshire Combined Authority has completed a tender process for the procurement of a Systems Partner to Develop a Customer Relationship Management Application. The contract falls under the services category with a focus on IT services. This procurement opportunity was located in Leeds, United Kingdom and the deadline for submissions was on June 3, 2024. The buying organisation, West Yorkshire Combined Authority, selected Blacklight Software ltd as the awarded supplier for the contract worth £194,150.

This tender presents a valuable opportunity for IT service providers and software development companies looking to grow their business by providing customer relationship management solutions. Businesses proficient in Microsoft technologies and experienced in delivering CRM systems would be well-suited to compete for this opportunity with the West Yorkshire Combined Authority. The procurement process has already reached the award stage, showcasing clear potential for business expansion and collaboration in the IT services sector.

## Notice

This is a republication of 48112 - MCA Digital Customer Relationship Management. The Combined Authority is investing in technology to transform how it, and its Local Authority partners, engage with and support businesses and individuals with support and funding. The development of the system aligns with the Combined Authority's position as a Microsoft House and the benefits this brings in terms of interoperability of systems and ease of use for employees.

### Lot Information

Lot 1

Procurement of a new Customer Relationship Management (CRM) system, to be built using the Microsoft stack, to manage the effective delivery of the Combined Authority's support to businesses and individuals.

Renewal: 1 x 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017103-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jun 2024 |
| Submission deadline | 29 Sep 2023 |
| Future notice date | Not specified |
| Award date | 25 Mar 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | £250,000 |
| Awards value | Not specified |
| Contracts value | £194,150 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST YORKSHIRE COMBINED AUTHORITY |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 2DE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLACKLIGHT SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Jun 2024 at 09:04 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/017103-2024
- 28 Sep 2023 at 11:51 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028615-2023
- 25 Sep 2023 at 15:51 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028249-2023
- 21 Sep 2023 at 15:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027947-2023

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=73178&B=UK
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103257
- https://www.westyorks-ca.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0402be. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0402be.json.