---
title: "Critical Care Transfer Coordination Service (Call Handling) - East Midlands"
ocid: "ocds-h6vhtk-040381"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040381"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040381.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040381.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2024-05-30"
---

# Critical Care Transfer Coordination Service (Call Handling) - East Midlands

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-040381

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040381.json)

## Summary

The NHS England Midlands, through the NHS Arden and Greater East Midlands Commissioning Support Unit, conducted a procurement process for the Critical Care Transfer Coordination Service (Call Handling) in the East Midlands region. The contract, with an annual uplift of 0.6%, was awarded to UNIVERSITY HOSPITALS OF LEICESTER NHS TRUST. The procurement method used was open, and the contract value is 4,149,418 GBP. The service involves coordinating urgent requests for critical care transfers, and it falls under the healthcare administrative services category. The contract was signed on 20th May 2024.

This tender presents an opportunity for businesses interested in providing critical care coordination services to the healthcare sector. Companies with experience in managing and coordinating emergency healthcare requests, maintaining quality standards, and ensuring continuous service delivery would be well-suited to compete. The competitive criteria include social value, technical expertise, and cost efficiency. The contract duration is 5 years, with an option to extend for an additional 12 months, providing a stable opportunity for business growth in the healthcare sector.

## Notice

NHS Arden and Greater East Midlands Commissioning Support Unit (AGCSU), on behalf of NHS England (referred to as the Commissioner), is seeking to commission a suitably qualified and experienced provider to deliver the specialised critical care transfer co-ordination service (Call Handling) for the East Midlands Region through the publication of this ITT. 
The service provider will receive and coordinate all urgent and emergency requests via telephone and digital routes, for intra-uterine (IUT), Neonatal critical care (CenTre), Paediatric critical care (CoMET), and Extra Corporeal Membrane Oxygenation (ECMO), for the East Midlands Region.

### Lot Information

Lot 1

Following a market engagement exercise which had a return date of 15th November 2023, Commissioners are now running an Invitation to Tender (ITT) process.
The Service is required to meet the following needs: 
* To provide an expeditious 24/7 service that meets the quality schedule within the NHS Standard Contract for the management of all advice, facilitation of cot/bed locating where required, and/or transfer activity associated with IUT, Neonatal, Paediatric, and ECMO patients.
* To record, index, retain, and access when required, all requests received or facilitated by the service via digital and/or telephone/conference calling safely and accurately in line with NHS records retention policies.
* To provide accurate and timely information on all contacts (digital and/or telephone calls) managed as per the service specification and the information schedule (Schedule 6 within the NHS Standard Contract).

Commissioned Provider(s) must be able to meet all of the following key criteria:
* The ability to work with service leads to manage and coordinate requests for advice, cot/bed locating, and/or transport 24 hours a day, seven days a week, 365 days a year in accordance with agreed quality and performance indicators for the services referred to above. 
* Robust business continuity plans to ensure delivery of a safe service 24 hours a day, seven days a week, 365 days a year.
* To have robust capacity and demand policies to manage any planned or unplanned surge in activity.
* The ability to accurately record reliable activity information on all requests as per the service specification and described within the NHS Standard Contract. 
* The ability to digitally record, safely store, index, retrieve, and retain all requests (whatever format) received or made in or out of the services in accordance with NHS record retention policies and protocols. 
* Evidence of being able to work collaboratively and cooperatively with NHS and Non-NHS providers / stakeholders to improve patient experience and safety.
* The ability to work with stakeholders to enhance and improve the service provision and delivery over the length of the contract. 
* The ability to provide a reliable and secure communication (telephony, digital conferencing, and digital messaging) conduit for all requests between general hospitals, specialist treatment centres (Providers) and transport services.
* To have full support of their Board to provide this service in accordance with the NHS Standard Contract.
* This is an Administrative Service and does not require clinical qualifications. However, the Service Provider staff should have a basic understanding of the Clinical Services as it will involve communicating and facilitating discussions between clinicians.
* To be able to deliver this service safely and effectively from the contract start date of 1st November 2024 until 31st October 2029 and there is an option to extend the contract for up to a further 12 months.

Options: The contract period is 5 years with the Commissioner having the option to extend the contract for up to a further 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016832-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 May 2024 |
| Submission deadline | 23 Feb 2024 |
| Future notice date | 22 Dec 2023 |
| Award date | 19 May 2024 |
| Contract period | 1 Nov 2024 - 31 Oct 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,253,832 |
| Lots value | £4,253,832 |
| Awards value | Not specified |
| Contracts value | £4,149,418 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Additional buyers | NHS ENGLAND MIDLANDS |
| Locality | GLENFIELD, LEICESTER |
| Post town | Leicester |
| Postcode | LE3 8RA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UNIVERSITY HOSPITALS OF LEICESTER NHS TRUST |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75122000 - Administrative healthcare services

## Release History

- 30 May 2024 at 07:36 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016832-2024
- 20 Dec 2023 at 15:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037532-2023
- 13 Oct 2023 at 11:58 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030275-2023
- 25 Sep 2023 at 15:21 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/028235-2023

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.ardengemcsu.nhs.uk/
- https://www.england.nhs.uk/
- https://www.england.nhs.uk//
- https://www.england.nhs.uk/midlands/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040381. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040381.json.