---
title: "Invitation to Tender for Case Management Solution (CMS)"
ocid: "ocds-h6vhtk-0403ba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0403ba"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0403ba.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0403ba.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PUBLIC SERVICES OMBUDSMAN FOR WALES"
published: "2024-06-18"
---

# Invitation to Tender for Case Management Solution (CMS)

Buyer: PUBLIC SERVICES OMBUDSMAN FOR WALES  
Current stage: Award  
OCID: ocds-h6vhtk-0403ba

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0403ba)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0403ba.json)

## Summary

The Public Services Ombudsman for Wales has recently awarded a contract for a Case Management Solution (CMS) to COMPUTER APPLICATION SERVICES LTD. The tender, titled "Invitation to Tender for Case Management Solution (CMS)", falls under the IT services category and involved the procurement of an integrated CMS and support services. The tender was in the award stage and had a total value of £480,000. The buying organisation, Public Services Ombudsman for Wales, located in Bridgend, UK, used an open procedure for this procurement.

This tender by the Public Services Ombudsman for Wales presents an opportunity for businesses in the IT services sector, particularly those offering consulting, software development, and support services. Companies with expertise in cloud-hosted solutions and remote maintenance are well-suited to compete. The contract provides a 3-year term with the possibility of extension, offering stability for businesses looking to expand their presence in the industry. The procurement process emphasised a balance between quality criteria like customer service and pricing, making it accessible to a range of service providers.

## Notice

The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS.

### Lot Information

Lot 1

The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS. It is expected that the CMS will be cloud-hosted, that the helpdesk support, system monitoring and maintenance work will generally be undertaken remotely and that the provider will use their own facilities and equipment to access the system.

Renewal: The contract will be for a 3-year term following an initial design and preparation period, with full implementation of the service commencing 1 April 2024 with the option to extend annually up to a maximum of 2 further years by mutual agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018716-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2024 |
| Submission deadline | 20 Oct 2023 |
| Future notice date | Not specified |
| Award date | 21 May 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £320,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £480,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PUBLIC SERVICES OMBUDSMAN FOR WALES |
| Locality | BRIDGEND |
| Post town | Cardiff |
| Postcode | CF35 5LJ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Bridgend |
| Electoral ward | Pencoed and Penprysg |
| Westminster constituency | Bridgend |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPUTER APPLICATION SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Jun 2024 at 10:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018716-2024
- 26 Sep 2023 at 09:53 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028317-2023

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:343826-2017:TEXT:EN:HTML
- https://www.ombudsman.wales/
- https://www.sell2wales.gov.wales/
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA39790

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0403ba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0403ba.json.