---
title: "Provision of Project Helpline Services"
ocid: "ocds-h6vhtk-04041a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04041a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04041a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04041a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BAZALGETTE TUNNEL LIMITED"
published: "2023-09-27"
---

# Provision of Project Helpline Services

Buyer: BAZALGETTE TUNNEL LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04041a

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04041a.json)

## Summary

The procurement process for the provision of Project Helpline Services by Bazalgette Tunnel Limited involves managing a 24/7 call handling facility for the Thames Tideway Tunnel Project. The contract period is 1020 days, starting from November 21, 2023, to November 20, 2025. Foundever GB Limited is the active supplier, and the contract value is £540,000 GBP. The buying organisation, Bazalgette Tunnel Limited, is based in London, United Kingdom.

This tender presents business growth opportunities for firms capable of providing call centre services round the clock. Businesses in the service industry, particularly those experienced in managing dedicated call handling facilities with 24/7 availability, would be well-suited to compete. The contract with a value of £540,000 GBP provides a chance for suppliers to engage in a long-term project catering to public inquiries for the Thames Tideway Tunnel Project.

### Lot Information

Lot 1

Provision of Project Helpline Services including management of a project freephone helpline for any members of the general public who have any questions in relation to the Thames Tideway Tunnel Project. The Provider will be required to provide a dedicated twenty-four hour / seven days a week call handling facility to include normal office hours, as agreed by the client, and out of hours capability to also include bank holidays and weekends and any emergency cover when required to ensure the service is fully operational at all times. The Provider will be responsible for provision of all equipment, facilities and staff training, deployment and on-going management to ensure the service is fully operational. The Provider will be required to host and manage a dedicated database capturing all calls received and ensuring all details are recorded in a secure but accessible format.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028473-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Nov 2020 |
| Contract period | 21 Nov 2023 - 20 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £540,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BAZALGETTE TUNNEL LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 2QG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | London Bridge & West Bermondsey |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOUNDEVER GB |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 27 Sep 2023 at 09:52 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/028473-2023

## Notice URLs

- http://www.tideway.london
- https://ted.europa.eu/udl?uri=TED:NOTICE:320500-2017:TEXT:EN:HTML
- https://tideway.bravosolution.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04041a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04041a.json.