---
title: "Award of an Electronic Rostering and Monitoring solution for Flintshire County Council's Domiciliary Care Services"
ocid: "ocds-h6vhtk-04060f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04060f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04060f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04060f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FLINTSHIRE COUNTY COUNCIL"
published: "2024-12-03"
---

# Award of an Electronic Rostering and Monitoring solution for Flintshire County Council's Domiciliary Care Services

Buyer: FLINTSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04060f

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## Summary

Flintshire County Council is procuring, configuring, and implementing a new social care rostering and monitoring solution for its domiciliary care services. The aim of the project is to support various care packages including short-term reablement, dementia support, and long-term care. This procurement falls under the IT services industry category (CPV: 72000000) and is located in Flintshire, Wales (UKL23). The project is at the tender stage with an open procurement method and a tender period ending on 30th October 2023 at 12:00 PM. The initial contract is for a period of 60 months, with an option to extend annually for up to 20 years.

This tender creates significant opportunities for businesses involved in IT services, especially those specialising in software development, consulting, and support. The project requires capabilities like electronic rostering, real-time monitoring, data transmission, intelligent rostering, and integration with payroll and billing systems, which can significantly streamline operational efficiencies. Businesses that can offer cloud-hosted solutions with solid support for performance management and regulatory compliance will be well-suited to compete. The focus on long-term collaboration offers substantial growth potential for the winning bidder.

## Notice

The aim of the project was to procure, configure and implement a new social care rostering and monitoring solution to support our in-house domiciliary care services. The new system will cover the rostering of all care packages within our community and extra care teams as well as providing a monitoring service to provide live transmission of data to confirm calls have been completed, support health and safety of lone workers, and to provide the facility to exchange information within the service between care coordinators and the care team in a timely manner. The domiciliary care service supports a variety of care packages: -Short term reablement and assessment, -Living well - our dementia support service -Long term care packages This contract has now been awarded.

### Lot Information

Lot 1

The aim of the project was to procure, configure and implement a new social care rostering and monitoring solution to support our in-house domiciliary care services. The new system will cover the rostering of all care packages within our community and extra care teams as well as providing a monitoring service to provide live transmission of data to confirm calls have been completed, support health and safety of lone workers, and to provide the facility to exchange information within the service between care coordinators and the care team in a timely manner. The domiciliary care service supports a variety of care packages: -Short term reablement and assessment, -Living well - our dementia support service -Long term care packages The new system will be used by multiple teams within our domiciliary care service, and the requirements include, but are not limited to: -Ability to electronically arrange Care Workers / staff rota's, identifying potential gaps in service provision and limiting as much as possible back office and system admin time. -Have a smart and flexible method for making quick, or ad-hoc changes to rotas. -Take into account of specific, service or team level arrangements around Annual Leave, Toil, and Overtime. -Be able to identify or register skill sets and/or qualifications against staff members to support intelligent rostering. -Provide the ability to communicate rotas, and potentially other details, to individual staff out in the community (either via an app or other methods). -The ability to 'clock' or 'register' for timesheet generation purposes or marking that a job has been completed in real-time. -As above, the ability to generate timesheets based on 'actual' data and the ability to generate an extract for any payroll runs. -Hold client and staff data to meet the requirements of RISCA and provide relevant information for care planning and rostering -The system will support with the creation of accurate billing information for service users, this will need to be compliant with requirements of the Local Authority Financial Assessment Team. -The system will also be required to support the accurate and timely creation of payroll information to include, direct care times, non-contact time and confirmation of mileage claims. -The system will be able to support performance management and meet the reporting requirement of Care Inspectorate Wales in line with the Regulation and Inspection of Social Care Wales Act (RISCA). -The solution should be able to be used by multiple service areas within the same local authority. -The system must allow for multiple unique identifiers on a service user/client record -It would be advantageous that any application has a reporting function/solution that allows the services that use it the ability to interrogate their data to support performance management or quality assurance processes to meet the requirements of RISCA. (In-app reporting and/or local reporting) -A fully configured cloud hosted Social Care Rostering System -Hold client data sufficient to drive the finance processes -System must allow for multiple unique identifiers on a service user record -Each domiciliary care team to have its own unique identifier. -The ability to view current and historical services being delivered to a service user. -The ability to allocate budget codes against service types. This contract has now been awarded.

Renewal: The contract will be for an initial period of 60 months with the option to extend on an annual basis up to a maximum period of 20 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038860-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2024 |
| Submission deadline | 30 Oct 2023 |
| Future notice date | Not specified |
| Award date | 17 Jul 2024 |
| Contract period | Not specified |
| Recurrence | The initial contract is for a 5 year period with the option to extend on an annual basis to a maximum contract duration of 20 years. At present, we are unsure when further notices will be published. |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £93,750 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLINTSHIRE COUNTY COUNCIL |
| Locality | FLINTSHIRE |
| Post town | Chester |
| Postcode | CH7 6NA |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL34 Flintshire and Wrexham |
| Local authority | Flintshire |
| Electoral ward | Mold East |
| Westminster constituency | Clwyd East |
| Delivery location | TLL23 Flintshire and Wrexham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ONETOUCH HEALTH |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Dec 2024 at 10:26 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/038860-2024
- 28 Sep 2023 at 12:52 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028624-2023

## Notice URLs

- https://supplierlive.proactisp2p.com/Account/Login
- https://www.flintshire.gov.uk
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0419

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04060f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04060f.json.