---
title: "TENDER FOR THE PROVISION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SERVICE DELIVERY SUPPORT"
ocid: "ocds-h6vhtk-0406b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0406b4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0406b4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0406b4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ANGUS HOUSING ASSOCIATION LTD"
published: "2024-01-19"
---

# TENDER FOR THE PROVISION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SERVICE DELIVERY SUPPORT

Buyer: ANGUS HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-h6vhtk-0406b4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0406b4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0406b4.json)

## Summary

The Angus Housing Association Ltd has completed the procurement process for the provision of Information and Communications Technology (ICT) service delivery support. The contract, with a value of £217,346.00 GBP, was awarded to Shackleton Technologies (Holdings) ltd. The procurement method used was an open procedure. The ICT support service aims to enhance the Association's operational efficiency by upgrading digital services. The location for the contract is Angus, UK, and the main industry category is Information technology services.

This tender opportunity offers businesses specializing in IT services a chance to engage with the public sector. Companies proficient in managing ICT support services, offering innovative technology solutions, and demonstrating commitment to quality workmanship have the potential to win such contracts. By meeting the specified criteria, businesses can contribute to the digital transformation goals of the Angus Housing Association and secure long-term partnerships in the public procurement domain.

## Notice

The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association's commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers.

### Lot Information

Lot 1

The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association's commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers. The Association currently has an outsourced contract with an ICT provider for a Managed Service that includes but is not limited to: Level 1 - ICT Support Desk Level 2 - ICT Technical Support, Break Fix, on-site and remote Level 3 - Technical Escalation Planned and one-off delivery of agreed and costed projects. Remote monitoring and device management, including patching of high risk and critical updates. Ad hoc, ICT related services. The current contract ends on 31st January 2024. It is expected that the contract will run with a 2 week overlap to ensure that support desk open tickets can be transferred over if required. The Association has no on-site or remote servers in management. We fully utilise MS Office Professional and cloud storage solutions.

Renewal: This contract is open for renewal based on the following 2YRS + 1YRS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001962-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2024 |
| Submission deadline | 30 Oct 2023 |
| Future notice date | Not specified |
| Award date | 17 Jan 2024 |
| Contract period | Not specified |
| Recurrence | 2028 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | £350,000 |
| Awards value | Not specified |
| Contracts value | £217,346 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ANGUS HOUSING ASSOCIATION LTD |
| Locality | ARBROATH |
| Post town | Dundee |
| Postcode | DD11 1DP |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Angus |
| Electoral ward | Arbroath East and Lunan |
| Westminster constituency | Arbroath and Broughty Ferry |
| Delivery location | TLM71 Angus and Dundee City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SHACKLETON TECHNOLOGIES (HOLDINGS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 19 Jan 2024 at 15:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001962-2024
- 29 Sep 2023 at 13:22 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028811-2023

## Notice URLs

- http://www.angusha.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000746137
- https://www.publiccontractsscotland.gov.uk/
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA15743

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0406b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0406b4.json.