---
title: "Call Centre Solution"
ocid: "ocds-h6vhtk-040745"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040745"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040745.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040745.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTHERN HOUSING"
published: "2024-06-25"
---

# Call Centre Solution

Buyer: SOUTHERN HOUSING  
Current stage: Award  
OCID: ocds-h6vhtk-040745

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040745)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040745.json)

## Summary

The Southern Housing organization is procuring a cloud omni-channel contact centre solution for seamless communication with residents, customers, and colleagues. The procurement stage is Award, with key dates including the date of contract signing on 29th March 2024. The industry category is Telecommunications services, and the location is London, United Kingdom. The procurement method is an Open procedure.

This tender for a Call Centre Solution by Southern Housing provides an opportunity for IT service providers, telecommunications companies, and installation service providers to compete. The procurement process aims to enhance customer and colleague experiences through advanced communication technology. Businesses offering consulting, software development, and Internet services would be well-suited to participate and contribute to the future-facing solution development over the contract period.

## Notice

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.

### Lot Information

Lot 1

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues.

Renewal: 24 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019454-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2024 |
| Submission deadline | 21 Nov 2023 |
| Future notice date | 15 Oct 2023 |
| Award date | 29 Mar 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHERN HOUSING |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1M 5LA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 51 - Installation services (except software)
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 51300000 - Installation services of communications equipment
- 64200000 - Telecommunications services
- 64210000 - Telephone and data transmission services
- 64220000 - Telecommunication services except telephone and data transmission services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Jun 2024 at 13:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019454-2024
- 19 Oct 2023 at 13:43 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030913-2023
- 2 Oct 2023 at 15:49 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/029029-2023

## Notice URLs

- http://www.mytenders.co.uk
- http://www.southernhousing.org.uk
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8521

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040745. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040745.json.