--- title: "NW2659 - App Development Services" ocid: "ocds-h6vhtk-04079a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04079a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04079a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04079a.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NORTHUMBRIAN WATER GROUP LIMITED" published: "2023-10-03" --- # NW2659 - App Development Services Buyer: NORTHUMBRIAN WATER GROUP LIMITED Current stage: Tender OCID: ocds-h6vhtk-04079a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04079a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04079a.json) ## Summary Northumbrian Water Group Limited, a water and sewerage service provider in the North-East of England, Essex, and Suffolk, is seeking to procure App Development Services through an electronically conducted procurement process. The tender titled "NW2659 - App Development Services" falls under the industry category of software programming and consultancy services. The procurement stage involves a Negotiated procedure with prior call for competition. Expressions of interest must be submitted before the deadline of 26/10/2023. The tender aims to award 2+1+1+1 years contracts to enhance and develop Customer Mobile Apps and Field Mobile Apps. The procurement opportunities presented by this tender lie in collaborating with Northumbrian Water Group to develop and deploy mobile applications that enhance customer experiences. Businesses in the software programming and consultancy services industry, particularly those with expertise in app development, would be well-suited to compete for this tender. Successful suppliers will be required to work closely with NWL's Product and Development teams, providing innovative solutions, executing deployments, and ensuring optimal technical performance to support Northumbrian Water's vision of becoming a leading digital water company. ## Notice Northumbrian Water Limited (NWL) provides water and sewerage services to approximately 4.4 million people in the North-East of England, Essex, and Suffolk. NWL aims to become the most digital water company globally. As part of this vision, Northumbrian Water Group (NWG) seeks to procure 2+1+1+1 years contracts with up to two suppliers to enhance, develop, and deploy NWL's Field Mobile Apps and Customer Mobile App. Lot 1: Customer Mobile Apps NWL has four Customer apps, two for Northumbrian Water customers (iOS and Android) and two for Essex and Suffolk customers (iOS and Android). These apps allow customers to manage bills, create online accounts, make secure payments (credit card, Google Pay, and Apple Pay), check payment due dates, scan meter readings using their smartphone cameras, and access digital PayPoint cards. The apps, developed in Xamarin, utilize Azure API management for mobile-ready APIs, including smart usage data display. Lot 2: Field Mobile Apps NWL has five field apps exclusively for employees (iOS). Developed in Xamarin, these apps provide field teams with quick access to information and enable easy input of job-specific data through dynamic forms, which integrate with backend systems. These user-centric apps are regularly updated based on user feedback to enhance customer experience. E.g. For both lots suppliers will collaborate with NWL's Product and Development teams to: - Investigate and support system defect resolution, collaborating with Product Management. - Develop necessary changes and document technical and functional designs. - Review designs for optimal solutions without compromising existing functionality. - Provide release notes for production deployments. - Execute deployments following agreed processes, separating Developer and DBA roles. - Update progress in the change management system (e.g., Jira). - Build and unit test code, with detailed documentation for each deployment. - Facilitate knowledge transfer and ensure environment consistency. - Support environment refresh (data refresh) for testing purposes. ### Lot Information Lot 1 2+1+1+1 year contracts with up to two suppliers to enhance, develop, and deploy Customer Mobile App. Options: The initial contract is for 2 years with options to extend for 1+1+1 years (up to 5 years in total). Renewal: The initial contract is for 2 years with options to extend for 1+1+1 years (up to 5 years in total). Lot 2 2+1+1+1 year contract with up to two suppliers to enhance, develop, and deploy NWL's Field Mobile Apps and Customer Mobile App. Options: The initial contract is for 2 years with options to extend for 1+1+1 years (up to 5 years in total). Renewal: The initial contract is for 2 years with options to extend for 2+1 years (up to 5 years in total). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/029158-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Oct 2023 | | Submission deadline | 17 Oct 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHUMBRIAN WATER GROUP LIMITED | | Locality | DURHAM | | Post town | Durham | | Postcode | DH1 5FJ | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | Framwellgate and Newton Hall | | Westminster constituency | City of Durham | | Delivery location | TLC North East (England), TLJ South East (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72200000 - Software programming and consultancy services ## Release History - 3 Oct 2023 at 15:46 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029158-2023 ## Notice URLs - https://nwl.co.uk - https://s1.ariba.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04079a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04079a.json.