---
title: "Coroner's Removal Service"
ocid: "ocds-h6vhtk-0407c1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0407c1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0407c1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0407c1.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ROCHDALE METROPOLITAN BOROUGH COUNCIL"
published: "2023-10-04"
---

# Coroner's Removal Service

Buyer: ROCHDALE METROPOLITAN BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-0407c1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0407c1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0407c1.json)

## Summary

The Coroner's Removal Service tender aims to secure professionals for transporting the deceased and related services within Greater Manchester. The Rochdale Metropolitan Borough Council and Bolton Council are leading the respective lots for this service, covering specific areas within Greater Manchester. The contract period for this procurement process is from April 1, 2024, to March 31, 2026. The submission deadline for bids is November 6, 2023.

This tender presents opportunities for businesses in the funeral and related services industry to provide respectful and dignified services to bereaved families in Greater Manchester. Companies with experience in handling sensitive situations and diverse cultural needs would be well-suited to compete in this tender. The procurement method for this opportunity is an open procedure, and electronic submissions are required. Businesses interested in participating should ensure compliance with the specified standards and service requirements set by the Coroner's Service.

## Notice

To secure the services of a suitably qualified and professional service to transport the deceased and/or medical notes from within the jurisdiction areas of Manchester (North) and Manchester (West) to a nominated mortuary. In doing so, the service provider must * Show reverence to the family and friends of the deceased, by adopting a sympathetic approach, and respect for the deceased in handling and removal. * Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased. It is vital that a culture of compassion, sympathy and dignity are preserved at all times. The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed. * Discharge all duties in a professional manner as not to identify their company name or brand either verbally or non-verbally * Work within a time frame set by the service level agreement in respect of arrival and transfer times. * Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival. * Represent the Coroner's Service in a positive manner.

### Lot Information

Lot 1

To secure the services of a suitably qualified and professional service to transport the deceased and/or medical notes from within the jurisdiction areas of Manchester (North) and Manchester (West) to a nominated mortuary. In doing so, the service provider must * Show reverence to the family and friends of the deceased, by adopting a sympathetic approach, and respect for the deceased in handling and removal. * Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased. It is vital that a culture of compassion, sympathy and dignity are preserved at all times. The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed. * Discharge all duties in a professional manner as not to identify their company name or brand either verbally or non-verbally * Work within a time frame set by the service level agreement in respect of arrival and transfer times. * Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival. * Represent the Coroner's Service in a positive manner. Currently, all Coroners within the Greater Manchester Area operate under one agreed protocol with regard to out of hour's deaths and the release of the body to the family or undertaker. However, unless the G.P. is able to issue a Medical Certificate as to Cause of Death (MCCD) it must be treated as a sudden death and police will attend. The provision of out of hours GP services, together with initiatives such as the Care of the Dying pathway (enabling terminally ill patients to die at home) has resulted in a significant increase in the number of community deaths being reported to the Coroner. Any delays inevitably cause distress to the relatives of the bereaved who have the right to expect a prompt and dignified service. The purpose of this contract is to put in place a formal contractual arrangement with specified standards in order to achieve a consistently high standard of service whilst meeting the Coroner's requirements in a manner, which is sensitive to the needs of bereaved relatives. This tender is to be split into 2 Lots; LOT 1 GREATER MANCHESTER NORTH (covering Rochdale, Bury and Oldham) LOT 2 GREATER MANCHESTER WEST (covering Bolton, Salford, Wigan and Leigh) The estimated spend highlighted below reflects total spend for both Lots. Rochdale are the lead authority for Lot 1 and will be the named authority on the agreed contract. Bolton are the lead authority for Lot 2 and will be the named authority on the agreed contract.

Coroner's Removal Service Greater Manchester West Lot 2

To secure the services of a suitably qualified and professional service to transport the deceased and/or medical notes from within the jurisdiction areas of Manchester (North) and Manchester (West) to a nominated mortuary. In doing so, the service provider must * Show reverence to the family and friends of the deceased, by adopting a sympathetic approach, and respect for the deceased in handling and removal. * Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased. It is vital that a culture of compassion, sympathy and dignity are preserved at all times. The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed. * Discharge all duties in a professional manner as not to identify their company name or brand either verbally or non-verbally * Work within a time frame set by the service level agreement in respect of arrival and transfer times. * Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival. * Represent the Coroner's Service in a positive manner. Currently, all Coroners within the Greater Manchester Area operate under one agreed protocol with regard to out of hour's deaths and the release of the body to the family or undertaker. However, unless the G.P. is able to issue a Medical Certificate as to Cause of Death (MCCD) it must be treated as a sudden death and police will attend. The provision of out of hours GP services, together with initiatives such as the Care of the Dying pathway (enabling terminally ill patients to die at home) has resulted in a significant increase in the number of community deaths being reported to the Coroner. Any delays inevitably cause distress to the relatives of the bereaved who have the right to expect a prompt and dignified service. The purpose of this contract is to put in place a formal contractual arrangement with specified standards in order to achieve a consistently high standard of service whilst meeting the Coroner's requirements in a manner, which is sensitive to the needs of bereaved relatives. This tender is to be split into 2 Lots; LOT 1 GREATER MANCHESTER NORTH (covering Rochdale, Bury and Oldham) LOT 2 GREATER MANCHESTER WEST (covering Bolton, Salford, Wigan and Leigh) The estimated spend highlighted below reflects total spend for both Lots. Rochdale are the lead authority for Lot 1 and will be the named authority on the agreed contract. Bolton are the lead authority for Lot 2 and will be the named authority on the agreed contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029226-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Oct 2023 |
| Submission deadline | 6 Nov 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2024 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROCHDALE METROPOLITAN BOROUGH COUNCIL |
| Additional buyers | BOLTON COUNCIL |
| Locality | ROCHDALE |
| Post town | Oldham |
| Postcode | OL16 1XU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD36 Greater Manchester North West |
| Local authority | Bolton |
| Electoral ward | Queens Park & Central |
| Westminster constituency | Bolton North East |
| Delivery location | TLD3 Greater Manchester |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98370000 - Funeral and related services
- 98390000 - Other services

## Release History

- 4 Oct 2023 at 10:09 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029226-2023

## Notice URLs

- http://www.procontract.due-north.com
- http://www.star-procurement.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0407c1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0407c1.json.