---
title: "COV - Family Hub AI digital solution"
ocid: "ocds-h6vhtk-0407e1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0407e1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0407e1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0407e1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2023-12-11"
---

# COV - Family Hub AI digital solution

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0407e1

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0407e1.json)

## Summary

The Coventry City Council has completed the procurement process for the contract titled "COV - Family Hub AI digital solution" in the goods category. The contract aims to develop a digital offering for families in Coventry, providing 24/7 access to information and services through an AI solution. The contract value is GBP 312,000, and it was signed on 8th December 2023. The procurement method used was an open procedure.

This tender presents an opportunity for businesses specialising in developing AI solutions and software packages to compete for supplying and implementing the digital solution for Coventry City Council. The contract period will last from 2024-01-02 to 2025-03-31, with possible renewal options. Businesses interested in providing AI-based services and information systems should consider submitting bids electronically by the tender deadline on 6th November 2023. The contract includes hosting, data storage, support, and maintenance services.

## Notice

The requirement is to develop Coventry City Council's family hub digital offering to create a digital front door for information for families throughout the City of Coventry. This will include improving access to information provided by the Council and our partners. This will include an AI solution that will enable parents and families to find and access services online. It will also be used by professionals to signpost families to support. The aim is to provide 24/7 access to information on services. This AI function will target and promote relevant topics to users, and a Chatbot to answer common queries. The scope of the contract is for the supply of the solution which includes its implementation (including any configuration), training (if required), annual licencing, hosting, data storage and annual support and maintenance.

### Lot Information

Lot 1

The requirement is to develop Coventry City Council's family hub digital offering to create a digital front door for information for families throughout the City of Coventry. This will include improving access to information provided by the Council and our partners. This will include an AI solution that will enable parents and families to find and access services online. It will also be used by professionals to signpost families to support. The aim is to provide 24/7 access to information on services. This AI function will target and promote relevant topics to users, and a Chatbot to answer common queries. The scope of the contract is for the supply of the solution which includes its implementation (including any configuration), training (if required), annual licencing, hosting, data storage and annual support and maintenance.

Renewal: 5 x 1 year renewals to be included in the contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036313-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2023 |
| Submission deadline | 6 Nov 2023 |
| Future notice date | Not specified |
| Award date | 8 Dec 2023 |
| Contract period | 2 Jan 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | £350,000 |
| Awards value | Not specified |
| Contracts value | £312,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG33 Coventry |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BEEBOT AI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 11 Dec 2023 at 09:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036313-2023
- 4 Oct 2023 at 13:09 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029265-2023

## Notice URLs

- http://www.coventry.gov.uk
- http://www.csw-jets.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0407e1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0407e1.json.