---
title: "Customer Service Practitioner/Specialist"
ocid: "ocds-h6vhtk-04080d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04080d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04080d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04080d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SUFFOLK COUNTY COUNCIL"
published: "2023-10-05"
---

# Customer Service Practitioner/Specialist

Buyer: SUFFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04080d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04080d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04080d.json)

## Summary

The Suffolk County Council has awarded a contract for the provision of Customer Service Practitioner/Specialist apprenticeships via the YPO procurement services. The contract is valued at £75,000 and has a duration of 18 months. The contract was awarded to Ginger Nut Media Limited based on evaluation criteria encompassing location, delivery style, cohort size, previous experience, and ability to meet specified requirements. The procurement method used was an Award procedure without prior publication of a call for competition.

This tender presents an opportunity for businesses that provide vocational training services to compete for apprenticeship learning contracts. Companies with a track record in delivering vocational training services, particularly in the UKH14 region, may find this tender well-suited for business growth. Suppliers who can demonstrate flexibility, experience with similar contracts, and the capacity to meet the Council's criteria are encouraged to participate in similar future procurements by the Suffolk County Council.

## Notice

Provision of apprenticeship learning providers via YPO procurement services.

### Lot Information

Lot 1

Suffolk County Council have procured the Customer Service Practitioner & Customer Service Specialist apprenticeship standards via the YPO procurement services for an agreed contract length of 18 months.

### Procurement Information

Suffolk County Council have awarded this contract to the winning training provider after carrying out a desktop evaluation. The winning provider was based on location, delivery style/flexibility, cohort size, positive previous experience and ability to deliver against our specified criteria.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029335-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Oct 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £75,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COUNTY COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2BX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | TLH14 Suffolk CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GINGER NUT MEDIA |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80530000 - Vocational training services

## Release History

- 5 Oct 2023 at 07:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029335-2023

## Notice URLs

- https://www.suffolk.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04080d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04080d.json.