---
title: "Warden Call and Telecare Services Inspection, Repair & Maintenance"
ocid: "ocds-h6vhtk-0408ee"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0408ee"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0408ee.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0408ee.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD"
published: "2024-02-26"
---

# Warden Call and Telecare Services Inspection, Repair & Maintenance

Buyer: HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-h6vhtk-0408ee

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0408ee)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0408ee.json)

## Summary

The Hanover (Scotland) Housing Association Ltd has completed a tender process for Warden Call and Telecare Services Inspection, Repair & Maintenance. The procurement aimed to find a solution for periodic testing, routine maintenance, and repairs for homes across Scotland. The tender process has been cancelled, and the contracting authority sought integration with existing systems for critical service restoration and fault resolution. The procurement method used was an open procedure, and OpenView Security Solutions Limited was awarded the contract worth £1,500,000.

This tender provides an opportunity for businesses specializing in repair, maintenance, and associated services related to personal computers, office equipment, telecommunications, and audio-visual equipment to engage with Hanover (Scotland) for service provisions. The procurement stage has reached the award phase, highlighting the readiness for contract implementation. Businesses that can offer innovative solutions, continuous improvement measures, and seamless support services during the digitisation programme are well-suited to compete in this tender.

## Notice

Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, routine maintenance and repairs including a 24/7 / 365 days response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required.

### Lot Information

Lot 1

Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, maintenance and repairs including a 24/7 / 365 day response capability for the restoration of critical services and a customer request service for fault reporting and resolution. Some training will also be required. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required. The new service will commence with confirmation of the asset baseline to establish condition and, from which, to develop and implement an appropriate preventative maintenance and equipment replacement schedule. During the contract period the estate will undergo a digitisation programme. A number of properties' equipment will be upgraded and, post upgrade, a period of manufacturer warranty on the new/upgraded will apply. However, the equipment will still be required to inspected by the Supplier during this period. Seamless support services will be required to be delivered during this period of transition from analogue, through a period of analogue / digital mix and on to a fully digital service. An open tender exercise will be carried out. Bidders will be required to provide a cost per development to carry out pre-planned maintenance to all equipment on site, as well as an hourly rate for callout services, for the commercial aspect. Bidders will also be required to provide answers to technical questions for the quality element Additional information: The service will operate in a framework of continuous improvement; bringing innovation, sharing ideas and implementing improvement measures. A Contract Operations' Manual will be jointly developed and cover process, management and governance on a day to day basis. It will also cover performance monitoring and dispute resolution.

Options: A schedule of rates for replacement parts is also requested.

Renewal: Up to 2 x 12-month renewals, potentially extending the duration to a total of 5 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006052-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2024 |
| Submission deadline | 12 Jan 2024 |
| Future notice date | 17 Nov 2023 |
| Award date | 13 Feb 2024 |
| Contract period | 1 Mar 2024 - 28 Feb 2027 |
| Recurrence | Mid2026. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | £1,500,000 |
| Awards value | Not specified |
| Contracts value | £1,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH7 4NS |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith Walk |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland, TLM9 Southern Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPENVIEW SECURITY SOLUTIONS |

## CPV Codes

### Divisions

- 38 - Laboratory, optical and precision equipments (excl. glasses)
- 50 - Repair and maintenance services

### Codes

- 38431200 - Smoke-detection apparatus
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 50320000 - Repair and maintenance services of personal computers
- 50330000 - Maintenance services of telecommunications equipment
- 50413100 - Repair and maintenance services of gas-detection equipment
- 50413200 - Repair and maintenance services of firefighting equipment

## Release History

- 26 Feb 2024 at 09:29 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006052-2024
- 14 Dec 2023 at 16:12 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036852-2023
- 8 Dec 2023 at 11:01 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036182-2023
- 9 Oct 2023 at 10:00 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/029666-2023

## Notice URLs

- http://www.hanover.scot
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000751070
- https://openviewgroup.com/
- https://www.publiccontractsscotland.gov.uk
- https://www.publiccontractsscotland.gov.uk/
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA12742

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0408ee. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0408ee.json.