---
title: "Anywhere 365 upgrade"
ocid: "ocds-h6vhtk-040a7b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040a7b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040a7b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040a7b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORWICH CITY COUNCIL"
published: "2023-10-09"
---

# Anywhere 365 upgrade

Buyer: NORWICH CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-040a7b

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## Summary

The Norwich City Council has awarded a contract for the upgrade of the Anywhere 365 system, a software used by the council's customer contact team. The contract, which falls under the IT services category, was awarded to risual Limited. The procurement method was a direct award within a framework agreement via G-Cloud 13 with Crown Commercial Services. The contract is currently active with a value of £293,085.00 and was signed on 15th September 2023.

This tender for the Anywhere 365 upgrade provides business growth opportunities for UK-based suppliers in the IT services sector, particularly those experienced in software development and support. The contract offers a 3-year period with a possible extension until 2027, making it suitable for businesses looking for a longer-term partnership. Suppliers with expertise in cloud support services and direct award contracts are well-positioned to compete for this opportunity.

## Notice

Upgrade of existing Anywhere 365 system utilised by the council's customer contact team to manage incoming contacts.

### Lot Information

Lot 1

As Anywhere365 is owned by Work Stream People, a Microsoft recommended software company based in the Netherlands, a UK based supplier is required to manage the software on behalf of the council. The supplier will also act as a technical advisor and intermediary to assist with procuring software solutions, installation and implementation and for advice and general support. Additional information: Contract is for period of 3 years with option of extending for 1 year to 2027 already built in. 4 years is the maximum period permitted under framework agreement procuring from.

### Procurement Information

Direct Award made via G-Cloud 13 framework with Crown Commercial Services (CCS). Lot 3 - Cloud Support allows direct award option to most suitable supplier following due diligence checks by the council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029744-2023 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Sep 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £293,085 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORWICH CITY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR2 1NH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Mancroft |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RISUAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Oct 2023 at 15:31 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029744-2023

## Notice URLs

- http://www.norwich.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040a7b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040a7b.json.