--- title: "Independent Persons Service for City of York Council Children's Social Care Complaints Procedure" ocid: "ocds-h6vhtk-040ad4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040ad4" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040ad4.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040ad4.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "CITY OF YORK COUNCIL" published: "2024-05-02" --- # Independent Persons Service for City of York Council Children's Social Care Complaints Procedure Buyer: CITY OF YORK COUNCIL Current stage: Tender OCID: ocds-h6vhtk-040ad4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040ad4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040ad4.json) ## Summary The City of York Council is looking to award a contract for an Independent Persons Service in the Health and social work services sector. This service will oversee complaint investigations in Children’s Social Care Services. The procurement stage is currently active, with a tender return deadline extension to 23rd November 2023. This tender from the City of York Council presents opportunities for agencies to provide oversight and lead investigations into social care complaints. Businesses in the health and social work services sector with experience in managing complaint investigations could compete for this contract. The procurement method is an open procedure, providing a fair chance for interested parties to submit bids by the deadline of 15th November 2023. ## Notice The Council is seeking to award a contract to an agency (The Supplier) that will be able to provide people to oversee complaint investigations and, on some occasions, lead investigations into complaints made about any aspect of Children's Social Care Services and potentially on occasion in Adult or Corporate Services. ### Lot Information Lot 1 City of York Council requires an agency (The Supplier) that will be able to provide people to oversee complaint investigations and, on some occasions, lead investigations into complaints made about any aspect of Children's Social Care Services and potentially on occasion in Adult or Corporate Services. The Supplier must recruit and supervise a sufficient number of suitably qualified and experienced staff to work on a flexible basis as and when required. The Supplier must ensure the process of the investigation is independent, comprehensive, transparent and fair and is delivered in accordance with the Government guidance 'Getting the Best from Complaints'. Where required the Supplier will need to interview the complainant and relevant members of staff, review policy, procedure, government legislation using virtual/remote channels and only in person where there is a specific need that has been discussed and agreed with us/the council/the team and case notes and produce a report in an agreed format and within the appropriate timescales to comply with legislation and good practice. The reports will need to detail how they investigated the complaint the conclusions they reached and any recommendations for resolving the complaint, whilst having due regard to issues such as data protection, duty of care to vulnerable customers and be written in a style appropriate to the individual customers. Additional information: Interested parties can download the Selection Questionnaire (SQ) and Tender documents directly from https://yortender.eu-supply.com using the Yortender reference: 78783. The procurement documentation should be completed and returned by no later than the deadline specified in IV.3.4. Late submissions will not be accepted. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/014234-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 2 May 2024 | | Submission deadline | 15 Nov 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £250,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CITY OF YORK COUNCIL | | Locality | YORK | | Post town | York | | Postcode | YO1 6GA | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE2 North Yorkshire | | ITL 3 | TLE21 York | | Local authority | York | | Electoral ward | Micklegate | | Westminster constituency | York Central | | Delivery location | TLE21 York | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services ### Codes - 79720000 - Investigation services - 85000000 - Health and social work services ## Release History - 2 May 2024 at 14:19 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014234-2024 - 10 Oct 2023 at 15:36 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029880-2023 ## Notice URLs - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=72904&B=UK - https://www.york.gov.uk - https://yortender.eu-supply.com - https://yortender.eu-supply.com/ctm/Company/CompanyInformation/Index/103839 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040ad4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040ad4.json.