---
title: "The Supply of a Response Service to Telecare Service Users within Hertfordshire"
ocid: "ocds-h6vhtk-040b0f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040b0f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040b0f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040b0f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTH HERTFORDSHIRE DISTRICT COUNCIL"
published: "2023-10-11"
---

# The Supply of a Response Service to Telecare Service Users within Hertfordshire

Buyer: NORTH HERTFORDSHIRE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-040b0f

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## Summary

The North Hertfordshire District Council has awarded a contract for the supply of a Response Service to Telecare Service Users within Hertfordshire. The procurement process was carried out through a limited tender procedure without prior publication of a call for competition. The contracting authority identified the need for urgent action, leading to negotiations with existing providers. The contract was awarded to the British Red Cross, with a contract value of £2,374,000 signed on 29th September 2023. The main procurement category is services, and the industry classification is welfare services for the elderly.

This tender presents business opportunities for companies experienced in providing welfare services for the elderly. Businesses that can demonstrate quality service provision within budget constraints and show a commitment to social value are well-suited to compete. The contract start date of January 2023 was crucial to allow for sufficient mobilisation time before the existing contract expired on 31st March 2023. Potential suppliers should consider the regional authority's requirements and the specific service delivery options outlined in the tender to maximise their chances of success in the procurement process.

## Notice

AWARDED - RESPONSE SERVICE TO TELECARE SERVICE USERS WITHIN HERTFORDSHIRE

### Lot Information

Lot 1

SUPPLY OF A RESPONSE SERVICE TO TELECARE SERVICE USERS WITH HERTFORDSHIRE VEAT Notice previously published 16 May 2023 https://www.find-tender.service.gov.uk/Notice/013952-2023?origin=SearchResults&p=1

### Procurement Information

For unforeseeable events and for reasons of extreme urgency: An open tender procurement was carried out in October 2022, however this was unsuccessful, with no acceptable bids received. The option of running a second procurement exercise was discounted due to time constraints. The reason for the extreme urgency was due to a contract start date of January 2023 being required in order to ensure sufficient mobilisation time before the existing contract expired on 31/03/2023. In addition, the likelihood of a second procurement exercise resulting in a positive outcome was low given the limited interest in the original tender. Negotiations were undertaken with 3 existing providers. 2 suppliers either failed to produce a service delivery option within the budget envelope, or failed to engage with the process to the degree necessary to demonstrate Best Value for Money. Only one existing provider offered to perform the service within the Budget Envelope and at the Quality Level required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029968-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Oct 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Sep 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,374,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH HERTFORDSHIRE DISTRICT COUNCIL |
| Locality | LETCHWORTH |
| Post town | Stevenage |
| Postcode | SG6 3JF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | North Hertfordshire |
| Electoral ward | Letchworth South West |
| Westminster constituency | North East Hertfordshire |
| Delivery location | TLH East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH RED CROSS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85311100 - Welfare services for the elderly

## Release History

- 11 Oct 2023 at 11:53 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029968-2023

## Notice URLs

- http://www.north-herts.gov.uk
- https://www.find-tender.service.gov.uk/Notice/013952-2023?origin=SearchResults&p=1

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040b0f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040b0f.json.