---
title: "2023-2024-010 : Group Insurance Renewal"
ocid: "ocds-h6vhtk-040b93"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040b93"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040b93.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040b93.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "METROPOLITAN THAMES VALLEY HOUSING"
published: "2024-04-08"
---

# 2023-2024-010 : Group Insurance Renewal

Buyer: METROPOLITAN THAMES VALLEY HOUSING  
Current stage: Award  
OCID: ocds-h6vhtk-040b93

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## Summary

Metropolitan Thames Valley Housing (MTVH) is in the process of Group Insurance Renewal. The procurement involves seeking an insurer for third-party risk transfer meeting their needs at a competitive price. MTVH aims to demonstrate to leaseholders and other stakeholders their commitment to exploring the market for insurance cover. The procurement stage is now in the award phase, and the contract was signed on April 1, 2024, with a value of £62,169,800. The location for the services is specified as WEST MIDLANDS (ENGLAND), EAST MIDLANDS (ENGLAND), EAST OF ENGLAND, and SOUTH EAST (ENGLAND).

This tender for Group Insurance Renewal by MTVH opens up opportunities for insurance providers and firms offering risk management services. Businesses experienced in providing insurance services, especially in the areas of motor vehicle and property insurance, could engage in this tender process. With a focus on quality, resources, organisational capability, and cost-efficiency, companies willing to offer long-term insurance solutions and excellent claims service could find this tender suitable for business growth opportunities.

## Notice

MTVH is seeking to obtain an insurer for third party risk transfer that meets the needs of MTVH at a competitive and fair price, to demonstrate to leaseholders and the business that we are exploring the market and obtaining insurance cover at the contemporary market rates.

### Lot Information

Lot 1

The Requirement MTVH is seeking to obtain an insurer for third party risk transfer that meets the needs of MTVH at a competitive and fair price, to demonstrate to leaseholders and the business that we are exploring the market and obtaining insurance cover at the contemporary market rates. MTVH will enter into a Long-Term Agreement for 3 years (+1+1). Account Management (essential services) *Contact from a senior claims manager from the bidder, in the event of a large loss notification or an update on ongoing large losses, within 24 to 48 hours. *A senior Customer manager from the bidder to request advice on policy coverage *A senior underwriter from the bidder to request advice on policy coverage and be the main point of contact throughout the insurance year (1 April - 31 March) *Availability of support from 9 am - 5 pm Monday to Friday from service providers on the underwriting or claims handling process *The bidder to have full scope of suppliers including repair contractors, adjusters and panel solicitors *Out of Hours support available in the event of a major incident *Proactive investigation of Public Liability claims on behalf of MTVH with the help of the MTVH insurance team obtaining documentation *Engage loss adjuster and other appropriate stakeholders when a major loss arises *Process invoices for Public Liability excess payments *Process invoices for other lines of business during the renewal process *Produce high profile detailed quarterly claim reports for audit purposes *Produce and send quarterly claim spreadsheets with the cause of loss, reserve amount and address with a claim number *An online claim hub to review live updates on ongoing claims including settlement costs *The bidder should have a dedicated claim portal where residents and leaseholders can lodge claims directly *The bidder to offer Risk Management training and advise to MTVH staff in order to help us mitigate potential claims Service Level Agreements *Claim service - We would expect responses from the central claims team as well as other stakeholders (adjusters, claim inspectors) the bidder would appoint when a property claim is notified within 24-48 hours *When proceedings are issued in respect of Public Liability claims, the bidder should respond to third party solicitors within 2 working days *The bidder should respond to claimants in respect of ongoing Public Liability claims within 5 working days when they raise a query directly *The bidder should close Public Liability claims within 6 months of a liability decision being made *Send high profile detailed claim reports for audit purposes and other insurance claim related queries quarterly *Acknowledge new Public Liability claims within 48 hours *Acknowledge ongoing correspondence from claimants and MTVH in respect of Public Liability claim within a week *Ensure renewal documentation, i.e., Summary of cover for Leaseholders, shared owners and our commercial customers are received within 30 days of cover after 1 April KPI's *Quarterly update on claims performance to be received from the bidder as well as MTVH to the insurer in order the stop loss can be updated accordingly *Quarterly meetings with claims manager and customer manager in order to assess how the account is running *Receive policy documentation within 30 days of cover commencement

Renewal: 3 year initial term, with two extensions (+1 year, + 1 year)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011223-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2024 |
| Submission deadline | 16 Nov 2023 |
| Future notice date | Not specified |
| Award date | 31 Mar 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £62,169,800 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | METROPOLITAN THAMES VALLEY HOUSING |
| Locality | LONDON |
| Post town | North London |
| Postcode | N14 6PW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Southgate |
| Westminster constituency | Southgate and Wood Green |
| Delivery location | TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARTHUR J GALLAGHER |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66510000 - Insurance services
- 66514110 - Motor vehicle insurance services
- 66515000 - Damage or loss insurance services
- 66515200 - Property insurance services
- 66515300 - Weather and financial loss insurance services
- 66515400 - Weather-related insurance services
- 66516100 - Motor vehicle liability insurance services
- 66518100 - Insurance brokerage services

## Release History

- 8 Apr 2024 at 09:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/011223-2024
- 12 Oct 2023 at 18:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030178-2023

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=854025215
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Insurance-services./MM4X87D9A8
- https://www.mtvh.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040b93. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040b93.json.