---
title: "2023-2024-012 : Housing Tenancy Fraud Investigation Services"
ocid: "ocds-h6vhtk-040bc8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040bc8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040bc8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040bc8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "METROPOLITAN THAMES VALLEY HOUSING"
published: "2024-02-06"
---

# 2023-2024-012 : Housing Tenancy Fraud Investigation Services

Buyer: METROPOLITAN THAMES VALLEY HOUSING  
Current stage: Award  
OCID: ocds-h6vhtk-040bc8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040bc8.json)

## Summary

The Metropolitan Thames Valley Housing (MTVH) has recently awarded a contract for Housing Tenancy Fraud Investigation Services to HTFI Ltd. The procurement process involved investigation services in the UK, spanning regions like West Midlands, East Midlands, East of England, South West England, and South East England. The contract was signed on 5th February 2024, with a value of £565,000. The procurement stage was an open procedure, and the tender was cancelled. The MTVH was the buyer in this process.

This tender by MTVH for Housing Tenancy Fraud Investigation Services offers growth opportunities mainly for small and medium enterprises (SMEs) specializing in investigation services. The contract, although cancelled, highlighted the importance of quality (80%) and price (20%) as award criteria. Businesses well-suited to compete would need to provide a range of investigative services, manage referrals, carry out data checks, conduct on-site visits, and deliver detailed reports. The tender aimed to address the need for fraud audit services in the specified UK regions.

## Notice

Scope of Requirements *Manage the referrals submitted via MTVH standard template, which demonstrates approval from the MTVH budget holder. *Provide a secure area for the exchange of information between each stakeholder. *For live cases, provide a case log of all the actions undertaken by investigator(s). *Carry out external data checks including searching for open-source intelligence, public government data, credit agency searches, in addition to checking publicly available data. *Undertake site and property visits to carry out the necessary actions to conduct investigations, keeping clear records, whilst adhering to any legal and regulatory guidelines and requirements. *Produce a preliminary report of initial findings disclosing all records and material discovered, to obtain approval from MTVH to continue with any proposed actions. *Produce a written plan of action for approval which may include interviewing persons, obtaining witness statements, carrying out surveillance

### Lot Information

Lot 1

Scope of Requirements *Manage the referrals submitted via MTVH standard template, which demonstrates approval from the MTVH budget holder. *Provide a secure area for the exchange of information between each stakeholder. *For live cases, provide a case log of all the actions undertaken by investigator(s). *Carry out external data checks including searching for open-source intelligence, public government data, credit agency searches, in addition to checking publicly available data. *Undertake site and property visits to carry out the necessary actions to conduct investigations, keeping clear records, whilst adhering to any legal and regulatory guidelines and requirements. *Produce a preliminary report of initial findings disclosing all records and material discovered, to obtain approval from MTVH to continue with any proposed actions. *Produce a written plan of action for approval which may include interviewing persons, obtaining witness statements, carrying out surveillance activity, undertaking a tenancy audit etc. *Carry out investigations outside of office hours, covering seven days a week between 05.00-22.00. *If physical investigations do take place in antisocial hours, the supplier should carry out its own risk assessments, including lone working assessments, before deploying investigators. *If the supplier obtains external data that is not available through open source such as a DPA Exemption request, the internal application request should be securely shared with MTVH. *Approval should be sought from MTVH before conducting a tenancy audit. *MTVH will complete any invitation for in-person interview, although the interview may be conducted jointly with the supplier. *A final report outlining the investigation and its findings and recommendations should be sent to MTVH. This should be delivered per the targets agreed at the monthly meetings with MTVH. *Litigation is a costly and risky activity; the supplier should understand the civil litigation process and have experience in preparing cases for Court. The In-house Legal Team and Senior Managers at MTVH will make the final decision over litigation matters. The supplier may be required to provide a witness statement and provide evidence in Court, as and when required.

Renewal: 3 Year (+1 year, +1 year) contract

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003848-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Feb 2024 |
| Submission deadline | 17 Nov 2023 |
| Future notice date | Not specified |
| Award date | 5 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | £1,000,000 |
| Awards value | Not specified |
| Contracts value | £565,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | METROPOLITAN THAMES VALLEY HOUSING |
| Locality | LONDON |
| Post town | North London |
| Postcode | N14 6PW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Southgate |
| Westminster constituency | Southgate and Wood Green |
| Delivery location | TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HTFI |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212400 - Fraud audit services
- 79720000 - Investigation services

## Release History

- 6 Feb 2024 at 12:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003848-2024
- 13 Oct 2023 at 11:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030250-2023

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=840799081
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Investigation-services./6H3789QS44
- https://www.mtvh.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040bc8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040bc8.json.