---
title: "Smart Meter Optimised Digital Billing & Customer Management System"
ocid: "ocds-h6vhtk-040c91"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040c91"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040c91.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040c91.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SEVERN TRENT WATER LIMITED"
published: "2023-10-17"
---

# Smart Meter Optimised Digital Billing & Customer Management System

Buyer: SEVERN TRENT WATER LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-040c91

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040c91.json)

## Summary

Severn Trent Water Limited has completed an award for the procurement titled "Smart Meter Optimised Digital Billing & Customer Management System" in the services category. The procurement involved the deployment and integration of a smart meter optimised system aimed at reducing per capita consumption. The procurement method used was a selective negotiated procedure with Kraken Technologies Limited being the active supplier for this contract. The contract was signed on October 8, 2023.

This tender presents an opportunity for businesses specialising in industry-specific software development, billing systems, customer relation management, and software services. Companies with expertise in customer experience management solutions and smart meter technology are well-suited to compete in this procurement. Severn Trent Water Limited, the buying organisation, based in Coventry, United Kingdom, initiated this tender to enhance customer billing services and reduce per capita consumption through smart meter technologies.

## Notice

Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter management, customer information & education regarding consumption through related digital billing & customer experience management solutions.

### Lot Information

Lot 1

Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter management, customer information & education regarding consumption through related digital billing & customer experience management solutions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030555-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Oct 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SEVERN TRENT WATER LIMITED |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 2LZ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KRAKEN TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48100000 - Industry specific software package
- 48444100 - Billing system
- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services
- 72263000 - Software implementation services
- 72265000 - Software configuration services
- 72267000 - Software maintenance and repair services

## Release History

- 17 Oct 2023 at 08:43 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/030555-2023

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:521277-2019:TEXT:EN:HTML
- https://www.stwater.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040c91. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040c91.json.