--- title: "Complaints, Enquiries, FOI Case Management Solution - Request for Information" ocid: "ocds-h6vhtk-040cb0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040cb0" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040cb0.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040cb0.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "ESSEX COUNTY COUNCIL" published: "2023-10-17" --- # Complaints, Enquiries, FOI Case Management Solution - Request for Information Buyer: ESSEX COUNTY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-040cb0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040cb0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040cb0.json) ## Summary Essex County Council (ECC) has initiated a tender process for a Complaints, Enquiries, FOI Case Management Solution. The procurement stage is currently in the planning phase. The council is seeking input from the market to develop future technology solutions for managing various types of requests and complaints. Interested suppliers are invited to respond by 31st October 2023 to provide solutions that comply with UK GDPR regulations. This tender by Essex County Council presents an opportunity for IT services providers specialising in consulting, software development, and support. The focus is on delivering a Software as a Solution (SaaS) offering that can manage case tracking for different types of requests and complaints effectively. The solution should ensure compliance with UK GDPR regulations, making it suitable for businesses looking to provide innovative and compliant software solutions to local government authorities. ## Notice Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience. A solution is required to manage: * FOI and Environmental Information Regulations (EIR) requests * Subject Access Requests (SAR) * Data breach Incidents * Local Government and Social Care Ombudsman and Information Commissioners Office (ICO) enquiries * Corporate Compliments and Comments * Statutory and Non-statutory Complaints * MP / Councillor Enquiries The end solution will be used to capture, process, resolve and report across these key areas. ECC is seeking a Software as a Solution (SaaS) offering with workflows that manage case tracking in these areas. Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR). Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November. Schedule to be confirmed. Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023. ### Lot Information Lot 1 Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience. A solution is required to manage: * FOI and Environmental Information Regulations (EIR) requests * Subject Access Requests (SAR) * Data breach Incidents * Local Government and Social Care Ombudsman and Information Commissioners Office (ICO) enquiries * Corporate Compliments and Comments * Statutory and Non-statutory Complaints * MP / Councillor Enquiries The end solution will be used to capture, process, resolve and report across these key areas. ECC is seeking a Software as a Solution (SaaS) offering with workflows that manage case tracking in these areas. Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR). Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November. Schedule to be confirmed. Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/030610-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Oct 2023 | | Submission deadline | Not specified | | Future notice date | 1 Dec 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ESSEX COUNTY COUNCIL | | Locality | CHELMSFORD | | Post town | Chelmsford | | Postcode | CM1 1QH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH3 Essex | | ITL 3 | TLH36 Heart of Essex | | Local authority | Chelmsford | | Electoral ward | Moulsham and Central | | Westminster constituency | Chelmsford | | Delivery location | TLH3 Essex | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48510000 - Communication software package - 48810000 - Information systems - 48900000 - Miscellaneous software package and computer systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 17 Oct 2023 at 13:24 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/030610-2023 ## Notice URLs - https://www.essex.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040cb0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040cb0.json.