---
title: "Interpreter Services"
ocid: "ocds-h6vhtk-040db0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040db0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040db0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040db0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST"
published: "2025-12-18"
---

# Interpreter Services

Buyer: WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-040db0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040db0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040db0.json)

## Summary

The public procurement process initiated by the West Midlands Ambulance Service University NHS Foundation Trust culminates in the award of a contract titled "Interpreter Services" to Language Line Limited, recorded under the ID 084460-2025. This contract, part of the ESPO Language Services Framework 402_24 Lot 4a for Remote Interpretation Services via Telephone, is classified under the CPV code 79540000, indicating a focus on interpretation services for emergency responders in the UK. The procurement used a selective method with competitive procedure negotiations and was awarded on 1st December 2025, with the award stage completion dated 18th December 2025.

This procurement opportunity offers significant potential for business growth, particularly for interpretation and language service providers capable of offering remote services. Companies that can efficiently provide telephonic interpretation services, especially for emergency situations, stand to benefit. The procurement process is advantageous for businesses adept in selective tender processes and those positioned similarly to Language Line Limited, which has secured the contract through its competitive offer. Enterprises with similar capabilities may explore similar tenders to expand their portfolio and reach within public sector contracts.

## Notice

Telephone Interpreter Services for 999 call takers and/or paramedic attending a patient.

### Lot Information

Lot 1 - Managed Service for all Interpretation, Translation and Transcription Services

Telephone Interpreter Services for 999 call takers and/or paramedic attending a patient. Additional information: Award of a contract without prior publication of a call off competition in the cases listed below

The procurement falls outside scope of the regulations

Explanation:

Awarded via ESPO Language Services Framework 402_24 Lot 4a Remote Interpretation Services Telephone

Options: The framework agreement has the option to extend for up to a further 24 months. The total estimated value stated includes the option period.

Lot 2 - Face to Face Interpretation Services (Verbal)

Services where a spoken language is converted from one to another via the use of a linguist in physical attendance, either consecutively, or simultaneously, between individuals or in groups. Additional information: Services delivered under this lot will be dependent on the location of customers and their respective assignments, therefore this lot is further divided into 12 geographical sub-lots.

Options: The framework agreement has the option to extend for up to a further 24 months. The total estimated value stated includes the option period.

Lot 3 - Face to Face Interpretation Services (Non-Verbal)

Services where the communication of non-spoken language is facilitated via the use of a linguist in physical attendance, either consecutively, or simultaneously, between individuals or in groups. Additional information: Services delivered under this lot will be dependent on the location of customers and their respective assignments, therefore this lot is further divided into 12 geographical sub-lots.

Options: The framework agreement has the option to extend for up to a further 24 months. The total estimated value stated includes the option period.

Lot 4a - Telephone Interpretation Services

Services where a spoken language is converted from one to another via the use of a linguist over the telephone, either consecutively, or simultaneously, between individuals or in groups.

Options: The framework agreement has the option to extend for up to a further 24 months. The total estimated value stated includes the option period.

Lot 4b - Video Interpretation Services - (Spoken)

Services where a spoken language is converted from one to another via the use of a linguist over the video or audio technology, either consecutively, or simultaneously, between individuals or in groups.

Options: The framework agreement has the option to extend for up to a further 24 months. The total estimated value stated includes the option period.

Lot 4c - Video Interpretation Services - (Non-Spoken)

Services where the communication of non-spoken language is facilitated via the use of a linguist over video or audio technology, either consecutively or simultaneously, between individuals or in groups.

Options: The framework agreement has the option to extend for up to a further 24 months. The total estimated value stated includes the option period.

Lot 5 - Translation, Transcription and Additional Services

Services where written media can be translated from one language to another. Audio files or other media can be transcribed, or written media can be transcribed into non-verbal language.

Options: The framework agreement has the option to extend for up to a further 24 months. The total estimated value stated includes the option period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/084460-2025 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2025 |
| Submission deadline | 20 Nov 2023 |
| Future notice date | Not specified |
| Award date | 15 Aug 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000,000 |
| Lots value | £30,000,000 |
| Awards value | Not specified |
| Contracts value | £22,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST |
| Additional buyers | ESPO; YPO |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE19 1ES |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG36 Dudley |
| Local authority | Dudley |
| Electoral ward | Brierley Hill & Wordsley South |
| Westminster constituency | Stourbridge |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 24 |
| Supplier names | AA GLOBAL LANGUAGE SERVICES; BID SERVICES; BRIGHTLINGUA; D A LANGUAGES; GLOBAL CONNECTIONS (SCOTLAND; GLOBAL LANGUAGE SERVICES; GLOBAL VOICES; LANGUAGE LINE; LANGUAGE LINE LIMITED T/A LANGUAGE LINE SOLUTIONS; LINGVO HOUSE TRANSLATION SERVICES; MIGRANT HELP TRADING LIMITED (T/A CLEAR VOICE INTERPRETING SERVICES; ONCALL INTERPRETERS; PAB LANGUAGES CENTRE; PAPILLON TRANSLATIONS; PEAK TRANSLATIONS; PRESTIGE NETWORK; SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY; SUPREME LINGUISTIC SERVICES LTD (T/A PREMIUM LINGUISTIC SERVICES; THE LANGUAGE SHOP; THEBIGWORD INTERPRETING SERVICES; TOPP LANGUAGE SOLUTIONS; TP TRANSCRIPTION; TRANSLATE; UK TRANSLATION SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79530000 - Translation services
- 79540000 - Interpretation services

## Release History

- 18 Dec 2025 at 14:27 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/084460-2025
- 23 Aug 2024 at 14:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027141-2024
- 20 Oct 2023 at 11:10 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031021-2023

## Notice URLs

- http://www.languageline.co.uk
- https://www.eastmidstenders.org/
- https://www.espo.org/
- https://www.justice.gov.uk/
- https://www.wmas.nhs.uk/
- https://www.ypo.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040db0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040db0.json.