---
title: "Contact Centre as a Service"
ocid: "ocds-h6vhtk-040db4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040db4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040db4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040db4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LEEDS CITY COUNCIL"
published: "2023-10-20"
---

# Contact Centre as a Service

Buyer: LEEDS CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-040db4

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040db4.json)

## Summary

The Leeds City Council has awarded a contract for "Contact Centre as a Service" to Virgin Media Business Ltd. The procurement process was conducted using the Crown Commercial Services Framework RM3808. The contract, valued at £3,312,450.26 GBP, was signed on 16th August 2023. The service will be delivered in Leeds, under the IT services category, following an award procedure without prior publication of a call for competition.

This contract presents an opportunity for businesses specializing in IT services, specifically in consulting, software development, and support, to engage with the Leeds City Council. Companies offering communication software packages and related services are well-suited to compete. The contract also allows for options to extend until 31st August 2031, providing a potential long-term partnership opportunity for interested businesses.

## Notice

Contact Centre as a Service awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.

### Lot Information

Lot 1

Contact Centre as a Service awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.

Options: Option to extend until 15/08/31

### Procurement Information

Awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031025-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,312,450 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS CITY COUNCIL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 1UR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE42 Leeds |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48510000 - Communication software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Oct 2023 at 11:11 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031025-2023

## Notice URLs

- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104105
- https://www.leeds.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040db4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040db4.json.