--- title: "LLDC Group Customer Relationship Management System" ocid: "ocds-h6vhtk-040e65" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040e65" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040e65.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040e65.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON LEGACY DEVELOPMENT CORPORATION" published: "2023-10-23" --- # LLDC Group Customer Relationship Management System Buyer: LONDON LEGACY DEVELOPMENT CORPORATION Current stage: Planning OCID: ocds-h6vhtk-040e65 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040e65) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040e65.json) ## Summary The London Legacy Development Corporation (LLDC) has planned a tender for the LLDC Group Customer Relationship Management System, valued at £300,000. This tender is currently in the planning stage and involves the procurement of a Customer Relationship Management (CRM) software package for Queen Elizabeth Olympic Park (QUEOP). Feedback from market suppliers is requested by 20th November 2023 to inform the procurement strategy. LLDC is part of the Greater London Authority and is managing the early market engagement process transparently to maximise benefits. This tender presents an opportunity for businesses to provide an Audience Profiling and Customer Relationship Management Solution System tailored to the needs of LLDC. Businesses in the IT software industry focusing on CRM systems would be well-suited to compete. The procurement process involves running an Early Market Engagement and ensuring responses from suppliers are received by the specified deadline. LLDC emphasizes that this process is for market engagement purposes only and does not commit them to any formal procurement exercise based solely on responses to this Prior Information Notice. ## Notice Audience Profiling and Customer Relationship Management Solution System for LLDC & LLDC Group. This Market Sounding Questionnaire (MSQ) is issued by London Legacy Development Corporation (LLDC ) and seeks to obtain market feedback in relation Customer Relationship Management (CRM) System for Queen Elizabeth Olympic Park (QUEOP). The primary focus is to better understand market/supplier appetite, capacity and capability, as well as perceived risks and opportunities. LLDC is part of the Greater London Authority family led by Mayor of London. Feedback Request: Feedback is requested in relation to the proposal described within this document. Your feedback is important as it will allow views from the market to inform the development and finalisation of the procurement strategy. LLDC would greatly appreciate your feedback in the form of a response to the questionnaire. All responses will be treated confidentially. Following analysis, a high level summary report will be issued to participants of the market engagement giving an overview of the general themes and findings, but no participant will be mentioned by name in the report. This exercise does not form part of any formal procurement process. All responses will be carefully considered but will not bind LLDC to any particular approach to the procurement, nor will responses be treated as conveying any promise or commitment on the part of the respondent. For your feedback to be taken into account, your completed MSQ must be received by 20 November 2023. To participate to the EME, please use https://forms.office.com/e/SqJNx0AAaY ### Lot Information Lot 1 LLDC would like to procure an IT software for Customer Relationship System (CRM). Within this PIN notice are running an Early Market Engagement.The Early Market Engagement (EME) for the LLDC Group CRM System is a strategic step to gather essential information, assess vendor suitability, and lay the groundwork for a successful CRM system implementation tailored to the unique needs of LLDCs. feedback is requested in relation to the proposal described within this document. Your feedback is important as it will allow views from the market to inform the development and finalisation of the procurement strategy. LLDC would greatly appreciate your feedback in the form of a response to the questionnaire. All responses will be treated confidentially. Following analysis, a high level summary report will be issued to participants of the market engagement giving an overview of the general themes and findings, but no participant will be mentioned by name in the report. This exercise does not form part of any formal procurement process. All responses will be carefully considered but will not bind LLDC to any particular approach to the procurement, nor will responses be treated as conveying any promise or commitment on the part of the respondent. For your feedback to be taken into account, your completed MSQ must be received by 20 November 2023. Please use the: https://forms.office.com/e/SqJNx0AAaY LLDC will manage the early market engagement process in an open and transparent manner to maximise the possible benefits. Direct or indirect canvassing of any LLDC employee or agent concerning this requirement, or any attempt to procure information from any LLDC employee or agent concerning this Prior Information Notice outside of the formal process described in this document may result in disqualification from consideration for any future procurement activity. This Prior Information Notice is issued solely for the purpose of conducting a market engagement exercise and does not constitute any commitment by LLDC to undertake any public procurement exercise in the future. LLDC will not enter into a contract based solely on the responses to this Prior Information Notice and no information contained in this document or in any communication made between LLDC and any interested party in connection with this shall be relied upon as constituting a contract, agreement or representation that any contract shall be offered. Additional information: LLDC is under no obligation to follow up this market engagement exercise in any way or with any interested parties. LLDC is not liable for any costs, fees or expenses incurred by any party participating in this market engagement exercise. LLDC cannot guarantee it will incorporate all or any feedback received into any subsequent procurement process. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/031267-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Oct 2023 | | Submission deadline | Not specified | | Future notice date | 22 Jan 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON LEGACY DEVELOPMENT CORPORATION | | Locality | LONDON | | Post town | East London | | Postcode | E20 1JN | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford Olympic Park | | Westminster constituency | Stratford and Bow | | Delivery location | TLI4 Inner London - East | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48445000 - Customer Relation Management software package ## Release History - 23 Oct 2023 at 18:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/031267-2023 ## Notice URLs - https://forms.office.com/e/SqJNx0AAaY - https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=816066326 - https://www.queenelizabetholympicpark.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040e65. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040e65.json.