---
title: "Outbound Dialler Services"
ocid: "ocds-h6vhtk-040e85"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040e85"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040e85.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040e85.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY"
published: "2024-04-02"
---

# Outbound Dialler Services

Buyer: STUDENT LOANS COMPANY  
Current stage: Award  
OCID: ocds-h6vhtk-040e85

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040e85)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040e85.json)

## Summary

The Student Loans Company, a public body in the UK, has recently awarded a contract for Outbound Dialler Services in the services category. The procurement process, initiated as a tender, aimed to procure an outbound Dialler, SMS, and Email communication service for collection on overpayments and overseas arrears. The selected supplier, Pastdue Credit Solutions Limited, based in Glasgow, won the contract worth £3,168,000, signed on 1st March 2024.

This tender offers growth opportunities for small or medium enterprises (SMEs) specializing in collection agency services. Businesses with expertise in customer collections, outbound communications, and auditing services are well-suited to compete. The procurement stage was marked as 'complete', indicating the conclusion of the procurement process. The tender was open, following an open procedure methodology, with the award already active and the procurement method covered by the Government Procurement Agreement (GPA).

## Notice

To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.

### Lot Information

Lot 1

SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be 'acting as' an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. . Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy. The successful Supplier must be able to demonstrate experience of Customer collections and be able to provide a method for cases to be audited remotely.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010509-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2024 |
| Submission deadline | 23 Nov 2023 |
| Future notice date | Not specified |
| Award date | 1 Mar 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,200,000 |
| Lots value | £3,200,000 |
| Awards value | Not specified |
| Contracts value | £3,168,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL1 1RW |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Red Hall & Lingfield |
| Westminster constituency | Darlington |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PASTDUE CREDIT SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 2 Apr 2024 at 09:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010509-2024
- 24 Oct 2023 at 11:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031326-2023

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=852835890
- https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Collection-agency-services./939V5PZ7D7
- https://www.delta-esourcing.com/tenders/UK-title/939V5PZ7D7
- https://www.gov.uk/government/organisations/student-loans-company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040e85. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040e85.json.