---
title: "Liability Claims Administrator"
ocid: "ocds-h6vhtk-040ed8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040ed8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040ed8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040ed8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2025-06-06"
---

# Liability Claims Administrator

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-040ed8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040ed8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040ed8.json)

## Summary

The recent procurement process by Transport for London (TfL) was focused on finding a service provider for the role of a Liability Claims Administrator. The procurement falls under the insurance services category, targeting the management and handling of various liability claims as part of TfL's General Liability Policy. The process used a restricted procedure and was open for electronic submission via the SAP Ariba portal. Key dates included the tender period ending on 27 November 2023, and the second stage invitations were sent on 13 December 2023. The contract, valued at £1,750,000, was awarded to Gallagher Bassett International Ltd and commenced on 1 July 2024, with the potential to run for up to five years, including extension options, across the United Kingdom, specifically within regions such as London.

This tender represents a significant opportunity for businesses specialising in insurance and claims administration, particularly those with expertise in managing motor, employer, public liability, and uninsured disease claims. Companies with strong capabilities in providing technical quality and competitive pricing, as highlighted by the criteria weightings of 70% technical and 30% price, would be well-suited to compete for similar future contracts. The procurement approach, being a selective and restricted procedure, demands suppliers to meet specific technical, economic, and suitability criteria, making it ideal for businesses with a robust background in complex claims management and service delivery in a public-facing environment.

## Notice

Requirement for a Service Provider for management and handling of liability (motor, employers, public) claims that fall under TfL's General Liability Policy of insurance, as well as uninsured disease claims. Contract awarded for a period of 3 years, with an option to extend by up to further 2 years.

### Lot Information

Lot 1

The contract was awarded to the economic operator who submitted the Most Economically Advantageous Tender (MEAT) based on the evaluation criteria and weightings as set out in the ITT tender pack. The successful economic operator will be providing Liability Claims Administrator services to Transport for London. The duration comprises a core term of three (3) years with an option to extend up to a further two (2) years at the Contracting Authority's sole discretion.

Options: Three (3) years initial term, with optional extension of up to additional two (2) years, at the sole discretion of the contracting authority. The total duration of contract, inclusive of the potential extension provisions, is five (5) years.

Renewal: Option to extend by up to further two years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030746-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jun 2025 |
| Submission deadline | 27 Nov 2023 |
| Future notice date | Not specified |
| Award date | 24 Jun 2024 |
| Contract period | Not specified |
| Recurrence | A new procurement is estimated to be run in late 2026/early 2027 or, should the contract extension options are exercised, in late 2027/early 2028 or late 2028/early 2029 |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,750,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GALLAGHER BASSETT INTERNATIONAL |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66510000 - Insurance services

## Release History

- 6 Jun 2025 at 17:58 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/030746-2025
- 25 Oct 2023 at 11:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031468-2023

## Notice URLs

- http://www.tfl.gov.uk
- https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=GW1gHIU8&realm=TfL&dard=1

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040ed8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040ed8.json.