--- title: "Unified Telecoms Solution" ocid: "ocds-h6vhtk-040ed9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040ed9" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040ed9.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040ed9.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NHS LANARKSHIRE" published: "2023-10-25" --- # Unified Telecoms Solution Buyer: NHS LANARKSHIRE Current stage: Planning OCID: ocds-h6vhtk-040ed9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040ed9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040ed9.json) ## Summary The National Health Service (NHS) Lanarkshire is planning a procurement process for a Unified Telecoms Solution. This tender falls under the goods category and has a value of £2,000,000. The contracting process aims to secure ongoing support and maintenance for the existing unified communications platform before the current contract expires on 31st March 2024. NHS Lanarkshire is seeking to enhance its communication system to improve patient engagement and operational efficiency. This procurement opportunity by NHS Lanarkshire presents a chance for businesses in the telecommunications network industry to compete for a contract to provide support and maintenance services. Companies specialising in telephony solutions, particularly those with experience in Avaya Aura technology, are well-suited to bid for this tender. The planned enhancements to the communications platform offer innovative firms an opportunity to showcase their capabilities in delivering digital-first solutions for healthcare organisations. ## Notice This is a requirement within NHS Lanarkshire to contract for the support and maintenance for the unified communications platform. The current 5 year contract is due to expire on 31st March 2024. Voice communications within NHS Lanarkshire is a critical service that enables real time communications with the public as well as internal and inter-board/partner communications. The board currently supports around 10,000 handsets across the whole estate with around 3,000 handsets being provided by PFI (Private Finance Initiative). NHS Lanarkshire has spent the last 5 years consolidating its telephony estate to a single high availability platform that provides a single user experience to all staff regardless of site and location and has also played a key part in keeping communications running throughout the pandemic with minimal disruption to the business and patients. The requirement is for the continued support of the Avaya Aura High availability unified communications solution, which is an on premises solution with core components located at acute hospital sites and strategically placed survivable gateways located at key sites. The Board are also looking to see how they can further advance their investment in the platform as well as making some changes to elements that have not performed as expected and provide additional functionality that would benefit the board and improve patient engagement as well as looking at ingenuity with a digital first approach. ### Lot Information Lot 1 This is a requirement within NHS Lanarkshire to contract for the support and maintenance for the unified communications platform. The current 5 year contract is due to expire on 31st March 2024. Voice communications within NHS Lanarkshire is a critical service that enables real time communications with the public as well as internal and inter-board/partner communications. The board currently supports around 10,000 handsets across the whole estate with around 3,000 handsets being provided by PFI (Private Finance Initiative). NHS Lanarkshire has spent the last 5 years consolidating its telephony estate to a single high availability platform that provides a single user experience to all staff regardless of site and location and has also played a key part in keeping communications running throughout the pandemic with minimal disruption to the business and patients. The requirement is for the continued support of the Avaya Aura High availability unified communications solution, which is an on premises solution with core components located at acute hospital sites and strategically placed survivable gateways located at key sites. The Board are also looking to see how they can further advance their investment in the platform as well as making some changes to elements that have not performed as expected and provide additional functionality that would benefit the board and improve patient engagement as well as looking at ingenuity with a digital first approach. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/031469-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Oct 2023 | | Submission deadline | Not specified | | Future notice date | 31 Oct 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS LANARKSHIRE | | Locality | BOTHWELL | | Post town | Glasgow | | Postcode | G71 8BB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM95 South Lanarkshire | | Local authority | South Lanarkshire | | Electoral ward | Bothwell and Uddingston | | Westminster constituency | Rutherglen | | Delivery location | TLM8 West Central Scotland | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment ### Codes - 32412100 - Telecommunications network ## Release History - 25 Oct 2023 at 11:51 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/031469-2023 ## Notice URLs - http://www.nhslanarkshire.org.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000748469 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=748469 - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00297 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040ed9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040ed9.json.