---
title: "eTendering Portal"
ocid: "ocds-h6vhtk-040fd1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040fd1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-040fd1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-040fd1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE ROYAL BOROUGH OF KENSINGTON & CHELSEA"
published: "2023-10-27"
---

# eTendering Portal

Buyer: THE ROYAL BOROUGH OF KENSINGTON & CHELSEA  
Current stage: Award  
OCID: ocds-h6vhtk-040fd1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040fd1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-040fd1.json)

## Summary

The Royal Borough of Kensington & Chelsea has recently awarded a service contract for the provision of an out-of-hours call handling service. The contract involves operating a contact centre for safeguarding emergencies and priority services outside normal working hours. The service will cover evenings, weekends, and bank holidays. The procurement method used was a limited process with an award procedure without prior publication, aimed at safeguarding residents' needs efficiently. The contract has been signed with SPS Doorguard Limited, a Glasgow-based SME, for an initial duration of 36 months, extendable up to 24 more months at the discretion of the Borough.

This tender by The Royal Borough of Kensington & Chelsea offers business growth opportunities relevant to service providers in the call centre industry. Companies proficient in providing out-of-hours support for emergency situations and non-urgent enquiries redirection are well-suited to compete. The procurement process has reached the award stage, creating a chance for businesses to engage in similar future tenders within the service category. The contracting authority has detailed the criteria and rationale behind selecting the supplier, ensuring transparency in the procurement process.

## Notice

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a service contract to one contractor for the provision of an out of hours call handling service. The Council has a statutory obligation to provide an out of hours contact centre service for numerous Council departments. The Contractor will deliver effective support for safeguarding emergencies and services that RBKC have identified as a priority to residents which occur outside of normal working hours and cannot wait until the next working day to be resolved. Non-urgent enquiries will be signposted to and raised with the relevant service. The Service will operate between hours of 5:00pm and 9:00am Monday to Friday and 24 hours per day throughout weekends and on Bank Holidays.

### Lot Information

Lot 1

A Service Contract will be awarded to one contractor. The contract will be established for an initial duration of 36 months, with the option to extend for up to 24 further months at RBKC's discretion.

### Procurement Information

RBCK ran an open procurement procedure for this contract under contract notice 2023/S 000-016471 and no tenders were received for the contract in response to the contract notice. RBKC is therefore awarding this contract using the negotiated procedure without prior publication pursuant to Regulation 32(2)(a) of the Public Contracts Regulations 2015 (PCR 2015). The initial conditions of the contract will not be substantially altered and a report will be sent to the Cabinet Office if it so requests. RBKC is publishing this notice pursuant to Regulation 99(3) PCR 2015.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031845-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Oct 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Oct 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £656,527 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KENSINGTON & CHELSEA |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPS DOORGUARD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 27 Oct 2023 at 14:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031845-2023

## Notice URLs

- https://www.capitalesourcing.com
- https://www.rbkc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-040fd1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-040fd1.json.