---
title: "Live Well Kent and Medway 24/7 Mental Health Telephone and Online Support Service"
ocid: "ocds-h6vhtk-041026"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041026"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041026.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041026.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "PORCHLIGHT"
published: "2023-10-30"
---

# Live Well Kent and Medway 24/7 Mental Health Telephone and Online Support Service

Buyer: PORCHLIGHT  
Current stage: Planning  
OCID: ocds-h6vhtk-041026

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-041026.json)

## Summary

The buying organization, Porchlight, is planning the procurement of a 24/7 Mental Health Telephone and Online Support Service for the Live Well Kent and Medway offer. The procurement falls under the health and social work services category, with a contract value of approximately £420,000. The service will be delivered within the Kent and Medway geographical area by organisations commissioned by Kent County Council and Medway Council. The procurement stage is currently in the planning phase, and interested providers can participate in a market engagement event scheduled for 28th November, with registration required by 21st November.

This tender for a mental health support service in Kent and Medway presents a valuable opportunity for businesses in the health and social work services sector to engage with Porchlight, the buying organization. Businesses offering online and telephone counselling services targeted at individuals aged 16 years and over would be well-suited to compete for this contract. The procurement process is an engagement exercise at this stage, aiming to gather insights from providers to shape the final tender. The contract, scheduled to run from 1st July 2024 to 31st March 2026 with a possible extension, aligns with the Live Well Kent and Medway initiative aimed at improving mental health services delivery in the region.

## Notice

***This advert is for engagement only - this is not a procurement at this stage*** Porchlight seeks to engage the market regarding the procurement of the 24/7 telephone and online support service as part of the Live Well Kent and Medway (LWKM) offer.

### Lot Information

Lot 1

**This advert is for engagement only - this is not a procurement at this stage*** Porchlight intends to commission a 24/7 Mental Health and Telephone Support Service as part of the Live Well Kent and Medway (LWKM) offer. The commissioner has published this Prior Information Notice to support market engagement only at this stage. Commissioners invite interested providers to attend an online market engagement event. Interested providers will be invited to provide reflections on the procurement and ask questions. The market engagement event will take place online on Tuesday 28th November from 13.00 - 14.30. Upon registration, a Teams meeting invitation will be circulated. In order to register for the event, please express an interest by email at: tarachapple@porchlight.org.uk no later than the 21st November. The 24/7 telephone and online support service for the Kent and Medway population offers information and support to people experiencing wellbeing and mental health distress. Since 2018, this service has been delivered as part of Live Well Kent and Medway (LWKM). This market engagement event sets out the requirements for the independent market to deliver an online and telephone counselling support service targeted at those aged 16 years and over as part of the LWKM offer. The contract will initially run for the period 01/072024 - 31/03/2026 (at a value of c. PS420,000) with the potential for an extension of up to two further years. These services will be commissioned for individuals living in the Kent and Medway geographical area. LWKM is commissioned by Kent County Council (KCC) in conjunction with Kent and Medway Integrated care Board (K&M ICB) and Medway Council. LWKM is a network of voluntary sector services working together to provide support to individuals to improve their mental health. Porchlight and Shaw Trust (Live Well Kent and Medway (LWKM) strategic partners) work with a diverse range of commissioned organisations as delivery partners to meet the mental health needs of people in Kent and Medway. LWKM was launched in April 2016 in Kent in response to feedback from key stakeholders, including the voluntary sector and those using mental health services, with the service expanded into Medway in 2021. The ambition was for a much more joined-up response from services, and a better understanding of the difference those services were having. Live Well Kent & Medway has recently been recommissioned, having been a highly successful service within the mental health pathway for over seven years. Additional information: In order to register for the event, please express an interest by email at: tarachapple@porchlight.org.uk no later than the 21st of November.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031998-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Oct 2023 |
| Submission deadline | Not specified |
| Future notice date | 13 Dec 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £420,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PORCHLIGHT |
| Locality | CANTERBURY |
| Post town | Canterbury |
| Postcode | CT1 2UA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Canterbury |
| Electoral ward | Westgate |
| Westminster constituency | Canterbury |
| Delivery location | TLJ4 Kent, TLJ41 Medway |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 30 Oct 2023 at 14:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/031998-2023

## Notice URLs

- http://www.delta-esourcing.com
- http://www.porchlight.org.uk
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=819001693

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041026. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041026.json.