--- title: "Customer Grants" ocid: "ocds-h6vhtk-041187" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041187" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041187.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041187.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ORBIT GROUP LIMITED" published: "2023-11-03" --- # Customer Grants Buyer: ORBIT GROUP LIMITED Current stage: Tender OCID: ocds-h6vhtk-041187 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041187) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-041187.json) ## Summary The Orbit Group Limited has issued a tender titled "Customer Grants" under the main procurement category of services. The tender seeks a single organisation or consortium of providers to deliver a customer grants programme across the Midlands, East, and South-East of England. The contract is set to begin in April 2024 for a period of 2 years with a possible 1-year extension. The procurement method is an open procedure, and interested businesses can find the tender details on the Procontract e-procurement portal. The tender deadline for submissions is on December 4, 2023. This tender by the Orbit Group Limited provides an opportunity for businesses specialising in community, social, and personal services to partner and deliver customer grants in various areas like hardship, employment, digital, youth, wellbeing, and home grants. Businesses with capabilities in managing online platforms, supply chains, and customer support, and those offering innovative solutions, are well-suited to compete. The emphasis on quality criteria in the award evaluation process presents a chance for businesses to showcase their expertise and value proposition in these service areas. ## Notice We are seeking to partner with a single organisation or consortium of providers with single lead provider to deliver a customer grants programme to cover our three regions of the Midlands, East and South-East of England. We require customers grants to be managed and delivered via digital platform with the provider to support and arrange third party distribution. Please see Procontract for full tender pack. The contract will commence April 2024 for a period of 2 years with an option to extend for a further 1 year. ### Lot Information Lot 1 Orbit are seeking to partner with a single organisation or consortium of providers with single lead provider to deliver a customer grants programme to cover our three regions of the Midlands, East and South-East of England. We require customers grants to be managed and delivered via a digital platform with the provider to support and arrange third party distribution. The provider must be able to provide real time information and data sets to support the delivery and monitoring of the programme. We want to understand how you would deliver the service from sourcing suppliers of goods to meet our requirements, management of the online grant portal including application and audit process. Thorough management of supply chain and delivery to customer. We would want the provider to have an excellent customer support provision including issue resolution and SLA delivery timescales. We would want to understand what added value or innovation you could bring through your networks and experience, your credentials and quality standards, and your costs for the delivery of the service. Area of Focus: 1. Hardship Grants (food / fuel / white goods) 2. Employment and Skills Grants 3. Digital Grants (data / tablet / laptops) 4. Youth (childcare / uniform / cost of the school day) 5. Wellbeing Grants (mental wellbeing) 6. Home Grants (carpet / curtains / winter warmth / gardening) Orbit are running this procurement exercise through the housing e-procurement portal 'Procontract'. Interested suppliers should register/log-in to the portal to view the tender documents and submit their response. Any project related queries should be sent via the messaging function on the portal. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/032546-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Nov 2023 | | Submission deadline | 4 Dec 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ORBIT GROUP LIMITED | | Locality | COVENTRY | | Post town | Coventry | | Postcode | CV3 2SU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG33 Coventry | | Local authority | Coventry | | Electoral ward | Wyken | | Westminster constituency | Coventry East | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 98 - Other community, social and personal services ### Codes - 75200000 - Provision of services to the community - 98000000 - Other community, social and personal services ## Release History - 3 Nov 2023 at 10:13 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032546-2023 ## Notice URLs - http://www.orbit.org.uk - https://procontract.due-north.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041187. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041187.json.