---
title: "Provision of a Call Monitoring and Alarm Receiving Centre to Respond to Community Alarm and Telecare Activations"
ocid: "ocds-h6vhtk-0415b6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0415b6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0415b6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0415b6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2024-04-22"
---

# Provision of a Call Monitoring and Alarm Receiving Centre to Respond to Community Alarm and Telecare Activations

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0415b6

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## Summary

North Ayrshire Council has completed the procurement process for the provision of a Call Monitoring and Alarm Receiving Centre to Respond to Community Alarm and Telecare Activations. Starting on the 1st of May 2024, the contract involves managing call monitoring and call receiving for vulnerable service users within the community. The contract has been awarded to Hanover (Scotland) Housing Association Ltd. This opportunity falls under the services category and was managed through an open procurement procedure.

This public procurement tender by North Ayrshire Council presents growth opportunities for companies specializing in alarm-monitoring services, call centres, alarm systems, and patient-monitoring systems. Businesses in the service industry, particularly those with experience in managing community alarms and telecare activations, are well-suited to compete. The tender aims to engage suppliers who can meet quality and price criteria, with a focus on delivering efficient and responsive services to the local community.

## Notice

Commencing 1st May 2024, North Ayrshire Council ("NAC") requires a supplier to manage all call monitoring and call receiving in response to community alarm activations from vulnerable service users in the community, and to respond appropriately to those calls. The Health and Social Care Partnership ("HSCP") has approximately 4,500 service users with community alarms installed in their homes, and each service user is also likely to have a number of additional peripheral technologies (e.g. fall detectors, smoke alarms etc). It is anticipated that there will be approximately 22000 - 24000 foreground alarm activations each month. The contract will be awarded using NACs standard conditions of contract for services.

### Lot Information

Lot 1

NAC invites tenders for the provision of a call monitoring and alarm receiving centre to respond to community alarm and telecare activations as detailed in the Invitation to Tender ("ITT"). NAC currently have arrangements in place for this requirement until 30th April 2024 and therefore the requirement is being tendered. The resultant contract will be for a period of one year commencing 1st May 2024 until 30th April 2025 with the option to extend by up to 36 months (three years) until 30th April 2028. Extensions will be at the sole discretion of NAC and subject to satisfactory performance and funding.

Renewal: The anticipated start date is 1st May 2024 until 30th April 2025, with the option to extend by up to 36 months making the maximum contract end date 30th April 2028. Extensions will be at the sole discretion of NAC and subject to satisfactory performance and funding.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013026-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2024 |
| Submission deadline | 15 Dec 2023 |
| Future notice date | Not specified |
| Award date | 21 Apr 2024 |
| Contract period | 30 Apr 2024 - 30 Apr 2025 |
| Recurrence | Contract will be re-tendered around 9 months before it expires, subject to the utilisation of any available extensions. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,176,000 |
| Lots value | £1,176,000 |
| Awards value | Not specified |
| Contracts value | £1,368,900 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HANOVER (SCOTLAND) HOUSING ASSOCIATION |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products
- 35 - Security, fire-fighting, police and defence equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 33195000 - Patient-monitoring system
- 35121700 - Alarm systems
- 79512000 - Call centre
- 79711000 - Alarm-monitoring services

## Release History

- 22 Apr 2024 at 15:07 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/013026-2024
- 3 Nov 2023 at 14:37 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032628-2023

## Notice URLs

- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000746673
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00337
- https://www.publictendersscotland.publiccontractsscotland.gov.uk
- https://www.scotcourts.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0415b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0415b6.json.