---
title: "Future Customer Information System (CIS)"
ocid: "ocds-h6vhtk-0415d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0415d1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0415d1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0415d1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)"
published: "2025-01-31"
---

# Future Customer Information System (CIS)

Buyer: TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)  
Current stage: Award  
OCID: ocds-h6vhtk-0415d1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0415d1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0415d1.json)

## Summary

Transport for Wales Rail Limited, operating within the railway services industry, initiated an open procurement process for a Future Customer Information System (CIS) across the UK. This project, classified under IT services including consulting, software development, and Internet support, began with the notice of tender published on 3rd November 2023. The procurement stage transitioned from tender announcements to contract awards, with the final contract awarded and signed on 25th November 2024. The tender included detailed specifications and requirements, and the final award was granted to WORLDLINE IT SERVICES UK LIMITED, a large-scale supplier based in Nottingham.

This tender represents a significant growth opportunity for businesses involved in IT services and software development, especially those with expertise in information systems and customer service solutions. Businesses capable of delivering robust and scalable IT services, particularly within the transportation sector, would have found this opportunity apt for showcasing and expanding their capabilities. The contract's scope, focusing on improving customer information systems for railway services, would benefit IT consulting firms and software providers looking to expand their portfolio in high-impact, large-scale projects. Furthermore, the open procurement method provided a transparent and competitive environment, fostering fair competition among various eligible businesses.

## Notice

Future Customer Information System (CIS)

### Lot Information

Lot 1

Procurement of a Future Customer Information System (CIS). Please refer to procurement documents for full Scope of Works

Renewal: 2 x 12 month optional extensions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003209-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2025 |
| Submission deadline | 9 Feb 2024 |
| Future notice date | Not specified |
| Award date | 25 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER) |
| Locality | RHONDDA CYNON TAF |
| Post town | Cardiff |
| Postcode | CF37 4TH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Pontypridd Town |
| Westminster constituency | Pontypridd |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WORLDLINE IT SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48810000 - Information systems
- 48813000 - Passenger information system
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 Jan 2025 at 09:34 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003209-2025
- 19 Jan 2024 at 14:32 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001942-2024
- 3 Nov 2023 at 16:22 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032667-2023

## Notice URLs

- http://www.tfwrail.wales
- https://www.sell2wales.gov.wales
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA80566

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0415d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0415d1.json.