---
title: "Debt Recovery Services (DRS)"
ocid: "ocds-h6vhtk-041671"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041671"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041671.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041671.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LONDON AND QUADRANT HOUSING TRUST"
published: "2023-11-07"
---

# Debt Recovery Services (DRS)

Buyer: LONDON AND QUADRANT HOUSING TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-041671

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041671)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-041671.json)

## Summary

The London and Quadrant Housing Trust is conducting a tender for debt recovery services, aiming to enhance collections performance through a debt collection agency. The procurement process involves selecting a service provider to offer debt collection services with a 720-day contract period. The tender, titled "Debt Recovery Services (DRS)", falls under the main procurement category of services and is open for submission until December 15, 2023. The tender includes detailed selection criteria for potential suppliers, focusing on accreditation and service provision standards.

This tender by the London and Quadrant Housing Trust presents an opportunity for debt recovery and collection agencies to compete for a long-term service contract. Businesses specialising in debt collection services, with expertise in compliance with quality standards such as ISO certifications and data protection regulations, would be well-suited to participate. The procurement process involves written submissions and emphasises the importance of professionalism, compliance, and service quality in providing debt recovery solutions to improve collections performance.

## Notice

The procurement of a debt recovery service and in-house tracing for former tenant debt customers who are no longer a resident with us to improve our overall collections performance across the Group.Our objectives from this procurement exercise are:* A DCA that can fulfil all the requirements.* Clear SLA and performance metrics in place for FTA collection (Monthly reporting cycle)* The ability to trace in-house before referring to the DCAs (this could be through a DCA portal)London and Quadrant Housing Trust is conducting this procurement on behalf of itself and allof its group entities

### Lot Information

Lot 1

Debt collection services

Renewal: 2 x 12 month extensions available.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032927-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2023 |
| Submission deadline | 15 Dec 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON AND QUADRANT HOUSING TRUST |
| Locality | STRATFORD |
| Post town | East London |
| Postcode | E15 4PH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 7 Nov 2023 at 13:47 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032927-2023

## Notice URLs

- https://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/Home
- https://www.lqgroup.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041671. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041671.json.