--- title: "Concierge Services for EastendHomes" ocid: "ocds-h6vhtk-0417b3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0417b3" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0417b3.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0417b3.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "EASTENDHOMES" published: "2023-11-13" --- # Concierge Services for EastendHomes Buyer: EASTENDHOMES Current stage: Tender OCID: ocds-h6vhtk-0417b3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0417b3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0417b3.json) ## Summary The public procurement process involves EastendHomes seeking concierge services for 3 locations in London. The contract value is £824,975 and has a duration of 1080 days. The tender is currently in the active stage, with a tender period ending on December 15, 2023. This tender for concierge services by EastendHomes presents an opportunity for businesses in the reception services industry. Companies experienced in providing security, reception, and concierge services would be well-suited to compete. The procurement method is an open procedure, allowing a competitive process for interested businesses to submit their bids before the December 15, 2023 deadline. ## Notice The purpose of this contract is to engage a contractor to provide concierge services for 3 locations in Londonfor EastendHomes ### Lot Information Lot 1 This is a 3 year contract with the option of extending for a further 2 years (renewed annually) The scope of services will include: 1. Operation of reception services and door entry security systems, providing a welcoming reception service to residents in the respective blocks; 2. Preventing unauthorised visitors from entering the building; 3. Notifying residents of visitors to the block & allowing access with the resident's permission; 4. Maintaining Records of Visitors; 5. Operation and monitoring of Close Circuit TV [CCTV]/Door Entry System [DES] 6. Not accepting any deliveries or allowing access for these to be delivered to residents without their permission. 7. In the case of Parcel deliveries, the concierge may, subject to suitable proof of identity from a delivery operative 8. Carrying out miscellaneous duties 9. Checking notice boards regularly and placing approved EEH Notices on notice boards as directed 10. Maintaining an incident report book 11. Recording incidents of violence or abuse against staff; 12. Reporting to EEH when starting and finishing each duty period; 13. Recording all accidents or incidents including near misses 14. Complying with all Fire Safety Procedures, carrying out daily inspections of fire alarms, AOV smoke dispersal systems & emergency lighting systems within ground floor lobby & reception areas and recording inspections; 15. Responding appropriately to emergency incidents, contacting Emergency Services and recording all incidents; 16. Testing all fire alarms installed within common areas, undertake weekly functional tests of system and log results in the fire alarm/emergency lighting test log book; 17. Able to use all systems and equipment related to concierge duties 18. Inspecting each lift at the start and end of each shift to ensure fully operational, 19. Ensuring the security of the concierge office/reception area at all times and that the security alarm is set; 20. Emergency spot cleaning to keep lifts and lobby area clean and tidy. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/033427-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Nov 2023 | | Submission deadline | 15 Dec 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £824,975 | | Lots value | £824,975 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | EASTENDHOMES | | Locality | LONDON | | Post town | East London | | Postcode | E1 6PS | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Spitalfields & Banglatown | | Westminster constituency | Bethnal Green and Stepney | | Delivery location | TLI London | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79992000 - Reception services ## Release History - 13 Nov 2023 at 11:59 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033427-2023 ## Notice URLs - https://www.eastendhomes.net/ - https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit - https://www.mytenders.co.uk - https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=230711 - https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA18401 - https://www.mytenders.co.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0417b3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0417b3.json.