---
title: "Workflow Management and Document Automation solution to support HR administration and case management work in EducationHR"
ocid: "ocds-h6vhtk-041982"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041982"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041982.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041982.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2024-04-23"
---

# Workflow Management and Document Automation solution to support HR administration and case management work in EducationHR

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-041982

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## Summary

The Norfolk County Council is replacing its existing Workflow Management and Document Automation solution for EducationHR. This procurement process, titled "Workflow Management and Document Automation solution to support HR administration and case management work in EducationHR," falls under the goods category in the software package and information systems industry. The contract, valued at £502,000, was awarded to Jaam Automation Ltd on March 18, 2024. The solution aims to provide customers with the ability to submit, manage, and review HR requests via a web portal, enhancing internal team efficiency.

This tender presents an opportunity for businesses in the software and information systems industry to compete for providing a workflow management and document automation solution. Companies specialising in document creation software packages, particularly SMEs, may find this contract attractive. With the contract period set for 3 years with potential extensions, winning this bid can establish a long-term relationship with the Norfolk County Council, enabling sustainable growth and potential for further collaborations within the public sector.

## Notice

EducationHR is a team within Norfolk County Council's Children's Services that offers a wide range of HR services, tailored to school and academy trust leaders.We have awarded a contract to replace EducationHR's existing Workflow Management and Document Automation solution that can provide EducationHR customers with the ability to submit, manage, and review HR requests via a web portal and allow the internal EducationHR team manage those requests from inception to completion.

### Lot Information

Lot 1

EducationHR is a team within Norfolk County Council's Children's Services that offers a wide range of HR services, tailored to school and academy trust leaders. EducationHR are replacing their existing Workflow Management and Document Automation solution. The system addresses the challenges faced by the team in providing outsourced HR services to schools and academy groups within the council's area. EducationHR have purchased a replacement solution that can provide EducationHR customers with the ability to submit, manage, and review HR requests via a web portal and allow the internal EducationHR team manage those requests from inception to completion. Additional information: Please note that the contract has being let on a 3 years +1 +1 +1 years basis, and that the value quoted above is the anticipated full lifetime value of the contract. There is no guarantee that the agreement will be extended beyond its initial 3 year term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013201-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2024 |
| Submission deadline | 19 Dec 2023 |
| Future notice date | 20 Nov 2023 |
| Award date | 18 Mar 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £270,000 |
| Lots value | £270,000 |
| Awards value | Not specified |
| Contracts value | £502,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JAAM AUTOMATION |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48310000 - Document creation software package

## Release History

- 23 Apr 2024 at 15:25 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/013201-2024
- 17 Nov 2023 at 08:56 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034024-2023
- 14 Nov 2023 at 10:31 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/033572-2023

## Notice URLs

- http://www.norfolk.gov.uk
- https://in-tendhost.co.uk/norfolkcc
- https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles
- https://in-tendhost.co.uk/norfolkcc/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041982. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041982.json.