---
title: "Lifeline / Community Alarms and connected Telecare"
ocid: "ocds-h6vhtk-0419b7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0419b7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0419b7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0419b7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PETERBOROUGH CITY COUNCIL"
published: "2025-04-22"
---

# Lifeline / Community Alarms and connected Telecare

Buyer: PETERBOROUGH CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0419b7

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## Summary

Peterborough City Council is actively engaging in the procurement process for the project titled "Lifeline / Community Alarms and Connected Telecare," focusing on the rescue and emergency equipment sector. This tender falls under the 'goods' category and is part of an initiative aimed at supporting individuals to maintain independent living through modern telecare technology. Located in Peterborough, United Kingdom, this procurement is being conducted using an open procedure, and its tender stage is currently active. The tender period is set to conclude on 29th November 2023, with electronic submissions being the required method. The initiative aligns with the Council’s commitment to embrace technological advancements, particularly in light of the digital switchover scheduled for completion by the end of 2025.

This tender presents substantial opportunities for businesses specializing in telecare technology and rescue equipment. Companies that are technologically advanced and capable of offering innovative solutions in telecare services will find this contract particularly appealing. Given the emphasis on early intervention and prevention in community care, businesses adept in developing and providing digital lifeline solutions, which prioritize customer well-being and independence, are well-suited to compete. Furthermore, the contract's potential renewal and extension options add an attractive dimension for sustained business growth. Peterborough City Council's forward-thinking "think TEC first" policy underscores its commitment to reducing traditional social care demands, creating a lucrative opportunity for enterprises meeting these priorities.

## Notice

The provision of community alarms, referred to locally as Lifelines, and connected telecare technology is an important element of the early intervention and prevention agenda helping to support people to remain living in the home of their choice for as long as possible. The City Council requires a digital lifeline and telecare service for its residents (population 216,000) providing 'peace of mind' and reassurance to carers and families. The service will need to be 'person centred' in its approach encompassing the latest technology alongside more traditional solutions in order to achieve outcomes: o Promotion and maintenance of independence, well-being, and quality of life for customers in their own home o Manage and minimise risk for people living at home o Reduce social isolation o Detect deterioration and enable more early intervention for people with long term conditions o Enhance people's sense of dignity and increased confidence o Reassurance for informal carers o Prevent, reduce, delay escalation of needs and hospital / care home admissions o Supporting safe hospital discharge o Supporting the prevention, reduction and delay in people needing formal packages of care and support o Embrace the use of new technology, as it becomes available Peterborough City Council prioritises Technology Enabled Care and has a "think TEC first" approach across all the social care teams so as to deliver better outcomes for people and deliver demand management savings for the Council through interventions that avoid, prevent, and delay the need for traditional social care and support. PCC commissioners acknowledge that the national digital switchover, due to be completed by end of 2025, is a significant catalyst to the telecare industry, making many existing analogue solutions obsolete. It is therefore important that that the Lifeline service offers a fully digital solution.

### Lot Information

Lot 1

The provision of community alarms, referred to locally as Lifelines, and connected telecare technology is an important element of the early intervention and prevention agenda helping to support people to remain living in the home of their choice for as long as possible. The City Council requires a digital lifeline and telecare service for its residents (population 216,000) providing 'peace of mind' and reassurance to carers and families. The service will need to be 'person centred' in its approach encompassing the latest technology alongside more traditional solutions in order to achieve outcomes: o Promotion and maintenance of independence, well-being, and quality of life for customers in their own home o Manage and minimise risk for people living at home o Reduce social isolation o Detect deterioration and enable more early intervention for people with long term conditions o Enhance people's sense of dignity and increased confidence o Reassurance for informal carers o Prevent, reduce, delay escalation of needs and hospital / care home admissions o Supporting safe hospital discharge o Supporting the prevention, reduction and delay in people needing formal packages of care and support o Embrace the use of new technology, as it becomes available Peterborough City Council prioritises Technology Enabled Care and has a "think TEC first" approach across all the social care teams so as to deliver better outcomes for people and deliver demand management savings for the Council through interventions that avoid, prevent, and delay the need for traditional social care and support. PCC commissioners acknowledge that the national digital switchover, due to be completed by end of 2025, is a significant catalyst to the telecare industry, making many existing analogue solutions obsolete. It is therefore important that that the Lifeline service offers a fully digital solution.

Renewal: 2 x 12 Month Optional Extensions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016350-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2025 |
| Submission deadline | 29 Nov 2023 |
| Future notice date | Not specified |
| Award date | 31 Mar 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | £1,000,000 |
| Awards value | Not specified |
| Contracts value | £1,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PETERBOROUGH CITY COUNCIL |
| Locality | PETERBOROUGH |
| Post town | Peterborough |
| Postcode | PE2 8TY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH41 Peterborough |
| Local authority | Peterborough |
| Electoral ward | Fletton and Stanground |
| Westminster constituency | North West Cambridgeshire |
| Delivery location | TLH11 Peterborough |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DORO TRADING AS CAREIUM |

## CPV Codes

### Divisions

- 35 - Security, fire-fighting, police and defence equipment

### Codes

- 35112000 - Rescue and emergency equipment

## Release History

- 22 Apr 2025 at 16:19 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016350-2025
- 14 Nov 2023 at 15:28 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033659-2023

## Notice URLs

- https://procontract.due-north.com/Advert/Index?advertId=34883fee-f582-ee11-8125-005056b64545
- https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0419b7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0419b7.json.