---
title: "Incommunities - Out of Hours Responsive Repairs Call Handling Service"
ocid: "ocds-h6vhtk-0419c1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0419c1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0419c1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0419c1.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "INCOMMUNITIES GROUP LTD"
published: "2023-11-14"
---

# Incommunities - Out of Hours Responsive Repairs Call Handling Service

Buyer: INCOMMUNITIES GROUP LTD  
Current stage: Tender  
OCID: ocds-h6vhtk-0419c1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0419c1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0419c1.json)

## Summary

The Incommunities Group Ltd, a public body based in Shipley, West Yorkshire, has issued a tender for an "Out of Hours Responsive Repairs Call Handling Service". This tender falls under the telephone-answering services category and is part of the services procurement category. The contract value is £300,000, with a contract duration of 2 years, extendable for a further 2 years. The deadline for tender submissions is 14th December 2023, and the tender award process will commence on the same date.

This tender by Incommunities Group Ltd presents an opportunity for service providers with experience in call handling services to secure a long-term contract. Businesses in the telecommunications and customer service industries would be well-suited to compete for this tender. The procurement process is currently in the open stage, allowing interested suppliers to submit their proposals by the specified deadline. Potential suppliers must meet the selection criteria outlined in the procurement documentation to be considered for this contract.

## Notice

Incommunities wish to appoint an experienced service provider to provide out of hours call handling and call handling at other times as specified by Incommunities. Full details related to the scope of services to be procured are included within Document B - Tender Requirements and Specification. It is intended that the contract will run for an initial term of 2 years, extendable for a further term of 2 years by annual extensions - The contracts value stated are inclusive of full track term and contract extensions.

### Lot Information

Lot 1

As per section -- II.1.4

Renewal: It is intended that the contract will run for an initial term of 2 years, extendable for a further term of 2 years by annual extensions. Any extension will be subject to satisfactory performance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033673-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2023 |
| Submission deadline | 14 Dec 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INCOMMUNITIES GROUP LTD |
| Locality | SHIPLEY |
| Post town | Bradford |
| Postcode | BD17 7BN |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Shipley |
| Westminster constituency | Shipley |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 14 Nov 2023 at 15:54 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033673-2023

## Notice URLs

- https://in-tendhost.co.uk/procurementforhousing
- https://in-tendhost.co.uk/procurementforhousing/aspx/Home
- https://www.incommunities.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0419c1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0419c1.json.