---
title: "CWC23097 - Managed Client Caseload Information System and Tracking Service"
ocid: "ocds-h6vhtk-041a80"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041a80"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041a80.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041a80.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2024-05-14"
---

# CWC23097 - Managed Client Caseload Information System and Tracking Service

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-041a80

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## Summary

The Wolverhampton City Council has awarded a contract for the provision of a Managed Client Caseload Information System and Tracking Service. The procurement process involved an open procedure and was completed on 17th April 2024. The contract is valued at £346,500 GBP and has been awarded to Prospect Services Ltd. The service includes client caseload management, tracking, data migration, and reporting for an initial 18-month term with potential extensions.

This tender presents an opportunity for businesses in the information technology services sector to provide essential IT services to public authorities. Companies experienced in delivering client information systems and tracking services would be well-suited to compete for this contract. Businesses interested in long-term service contracts with local authorities should consider engaging with Wolverhampton City Council for potential future opportunities.

## Notice

six. Complementary information VI. Complementary information Section one: Contracting authoritySection I: Contracting authority one.1) Name and addressesI.1) Name and addresses Wolverhampton City Council Civic Centre, St Peters Square Wolverhampton WV1 1RL Contact Mrs Sheena Douglas Email Sheena.Douglas@wolverhampton.gov.uk Telephone +44 1902556556 Country United Kingdom NUTS code UKG - West Midlands (England) Internet address(es) Main address http://www.wolverhampton.gov.uk Buyer's address http://www.wolverhampton.gov.uk one.3) CommunicationI.3) Communication The procurement documents are available for unrestricted and full direct access, free of charge, at www.wolverhamptontenders.com Additional information can be obtained from the above-mentioned address Tenders or requests to participate must be submitted electronically via www.wolverhamptontenders.com one.4) Type of the contracting authorityI.4) Type of the contracting authority Regional or local authority one.5) Main activityI.5) Main activity General public services Section two: ObjectSection II: Object two.1) Scope of the procurementII.1) Scope of the procurement two.1.1) TitleII.1.1) Title CWC23097 - Managed Client Caseload Information System and Tracking Service Reference number DN699535 two.1.2) Main CPV codeII.1.2) Main CPV code 72222300 - Information technology services two.1.3) Type of contractII.1.3) Type of contract Services two.1.4) Short descriptionII.1.4) Short description This procurement is for the provision of a Client Caseload Information System (CCIS) and a tracking service. The supplier will provide full implementation of the CCIS including management and tracking, on-going maintenance, training, data migration, and cleansing and report production as specified. The supplier will also provide a tracking service that conforms to the statutory responsibility to report to the Department for Education (DfE) on young people's post-16 activities, as well as an additional tracking service of the activities of young people aged nineteen and beyond. The initial term of the contract is for 18 months followed by the option for the Local Authority to extend for two 1 year period.

### Lot Information

Lot 1

six. Complementary information VI. Complementary information Section one: Contracting authoritySection I: Contracting authority one.1) Name and addressesI.1) Name and addresses Wolverhampton City Council Civic Centre, St Peters Square Wolverhampton WV1 1RL Contact Mrs Sheena Douglas Email Sheena.Douglas@wolverhampton.gov.uk Telephone +44 1902556556 Country United Kingdom NUTS code UKG - West Midlands (England) Internet address(es) Main address http://www.wolverhampton.gov.uk Buyer's address http://www.wolverhampton.gov.uk one.3) CommunicationI.3) Communication The procurement documents are available for unrestricted and full direct access, free of charge, at www.wolverhamptontenders.com Additional information can be obtained from the above-mentioned address Tenders or requests to participate must be submitted electronically via www.wolverhamptontenders.com one.4) Type of the contracting authorityI.4) Type of the contracting authority Regional or local authority one.5) Main activityI.5) Main activity General public services Section two: ObjectSection II: Object two.1) Scope of the procurementII.1) Scope of the procurement two.1.1) TitleII.1.1) Title CWC23097 - Managed Client Caseload Information System and Tracking Service Reference number DN699535 two.1.2) Main CPV codeII.1.2) Main CPV code 72222300 - Information technology services two.1.3) Type of contractII.1.3) Type of contract Services two.1.4) Short descriptionII.1.4) Short description This procurement is for the provision of a Client Caseload Information System (CCIS) and a tracking service. The supplier will provide full implementation of the CCIS including management and tracking, on-going maintenance, training, data migration, and cleansing and report production as specified. The supplier will also provide a tracking service that conforms to the statutory responsibility to report to the Department for Education (DfE) on young people's post-16 activities, as well as an additional tracking service of the activities of young people aged nineteen and beyond. The initial term of the contract is for 18 months followed by the option for the Local Authority to extend for two 1 year period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015237-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2024 |
| Submission deadline | 18 Dec 2023 |
| Future notice date | Not specified |
| Award date | 16 Apr 2024 |
| Contract period | 31 Mar 2024 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £346,500 |
| Lots value | £346,500 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROSPECT SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 14 May 2024 at 08:27 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015237-2024
- 16 Nov 2023 at 15:04 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033962-2023

## Notice URLs

- http://www.wolverhampton.gov.uk
- http://www.wolverhamptontenders.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041a80. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041a80.json.