---
title: "Defra - Future End User Services Procurement"
ocid: "ocds-h6vhtk-041a83"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041a83"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041a83.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041a83.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "DEFRA NETWORK ETENDERING PORTAL"
published: "2024-03-18"
---

# Defra - Future End User Services Procurement

Buyer: DEFRA NETWORK ETENDERING PORTAL  
Current stage: Tender  
OCID: ocds-h6vhtk-041a83

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## Summary

The Department for Environment, Food & Rural Affairs (Defra) is planning a procurement project for Future End User Services, involving computer-related management services. The project will enhance Defra's End User Services and Service Desk Services. The tender is at the planning stage, with a value of £132 million GBP. The procurement process is managed by the Defra Network eTendering Portal based in London, UK. The key date for future communication is set for November 30, 2024.

This procurement opportunity by Defra presents a chance for businesses in the computer-related management services sector to compete for a significant contract. Companies offering technologies and support services for device management, assistive technology, workplace services, M365 deployment, and service desk management would be well-suited to participate. Businesses interested in providing end user services to support Defra's operations nationwide should monitor this tender closely for upcoming bidding opportunities.

## Notice

This is a follow up Prior Information Notice (PIN) for the Future End User Services Procurement Project (FEUSPP), which is for the provision of the enhanced continuation of Defra's End User Services and Service Desk Services. In a change to this procurement project Managed Print Services will be retained as a separate contract and re-procured separately

### Lot Information

Lot 1

This is a Prior Information Notice (PIN) for the Future End User Services Procurement Project (FEUSPP), which is for the provision of the enhanced continuation of Defra's End User Services and Service Desk Services. In a change to this procurement project Managed Print Services (MPS) will be retained as a separate contract and re-procured separately. 
The Invitation to Tender (ITT) for FEUSPP is expected to be via Crown Commercial Services (CCS) Technology Services 3 Framework (Lots 3a, 3b and 3c) to be published in January/February 2024. 
The Defra e-sourcing platform Atamis will be used for this procurement. If potential Bidders have not registered for Atamis please do so using the following link:
https://defra-family.force.com/s/Welcome. Additional information: Defra released an initial RFI (Request for Information) to interested suppliers on 9th May 2023. A second RFI will be issued shortly to potential Bidders via Technology Services 3 shortly. This second RFI will be issued via the CCS e-sourcing portal and will use Clinked as a Data Room for the Defra-wide documentation referred to in the RFI that interested Bidders need to view. Bidders can only access Clinked via invite, so if you are an interested Bidder on all TS3 Lots 3a, 3b and 3c, then please contact the below email address with your organisation's representative email address: Claire.Jameson@Defra.gov.uk
The FEUSPP supplier shall provide, support, and manage Defra's end user services and related services:
* Device Management Services - provision, deployment, operation, support, and disposal throughout the device life cycle
* Assistive Technology 'As a Service' including deployment, operation, support and disposal of AT hardware and software,
* Enterprise workplace services - encompass the technologies and support services that enable productivity by deploying and maintaining hardware devices, as well as managing the software applications and tools required for employees to carry out their work effectively and efficiently in a digital and connected workplace environment.
* M365 - deployment and operation of Microsoft end user Apps including Teams.
* Service desk and its related service management services including Incident Management and Incident Resolution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008565-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2024 |
| Submission deadline | Not specified |
| Future notice date | 30 Nov 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £132,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA NETWORK ETENDERING PORTAL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3JR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services
- 72510000 - Computer-related management services

## Release History

- 18 Mar 2024 at 09:06 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008565-2024
- 16 Nov 2023 at 15:07 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/033965-2023

## Notice URLs

- https://defra-family.force.com/s/Welcome
- https://www.gov.uk/government/organisations/department-for-environment-food-rural-affairs

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041a83. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041a83.json.