--- title: "ITT For the Provision of a Control Centre Monitoring Service for the RBH Independent Living Schemes" ocid: "ocds-h6vhtk-041ac6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041ac6" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041ac6.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041ac6.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ROCHDALE BOROUGHWIDE HOUSING LIMITED" published: "2023-11-17" --- # ITT For the Provision of a Control Centre Monitoring Service for the RBH Independent Living Schemes Buyer: ROCHDALE BOROUGHWIDE HOUSING LIMITED Current stage: Tender OCID: ocds-h6vhtk-041ac6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041ac6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-041ac6.json) ## Summary The Rochdale Boroughwide Housing (RBH) has initiated a tender process titled "ITT For the Provision of a Control Centre Monitoring Service for the RBH Independent Living Schemes". This tender falls under the services category for the industry classification of integrated telecommunications services (CPV code 64227000). The procurement stage is currently active with a tender period ending on December 18, 2023. The tender allows for electronic submissions and is an open procedure. The contract covers monitoring services for 24 Independent Living Schemes and 1 extra care scheme located in Rochdale. The buying organization is the ROCHDALE BOROUGHWIDE HOUSING LIMITED with contact person Stephen Camm. This tender opportunity by RBH offers a two-year contract with possible extensions, creating growth opportunities for businesses in the call centre services sector. Businesses that specialize in call centre operations and telecommunication services would be well-suited to compete for this tender. The contract allows for electronic ordering and invoicing, promoting efficiency in service delivery and payment processes. The location of the contract in Rochdale presents a strategic advantage for local businesses looking to expand their operations and establish long-term partnerships with RBH. ## Notice The Project Rochdale Boroughwide Housing (RBH) provides services for over 12,000 properties across the Rochdale Borough, including over 700 properties in Independent Living Schemes. In addition, RBH currently has 43 apartments within its extra care scheme. The Independent Living schemes are part of RBH's Independence and Well Being Service and sits within the Customer and Communities Directorate. There are 24 Independent Living Schemes and 1 extra care scheme with hard wired Warden call equipment installed and manufactured by Tunstall Healthcare Group, or Appello Healthcare. Of the 25 schemes in total, 17 schemes have the Tunstall Communicall Vision Warden call system which include full Telecare Overlay. These schemes will have the Tunstall Analogue to Digital Communicator for the digital switch over of the BT network by December 2025. 4 schemes have the Tunstall Communicall Connect Warden Call systems and 3 have Tunstall Communical Vi systems . Again, these schemes will have the Tunstall Digital Communicator installed. 1 scheme, (Jack McCann Court), currently has Tunstall Communicall but will have Appello Smart Connect V5, Smart Living Solutions digital systems installed by January 2024. All the systems operate on 869MHz. Please Note: There is a possibility that one or two schemes are decommissioned during the contract period. The contract covers the monitoring of all equipment associated to the Warden Call system within the 24 Independent Living Schemes and 1 extra care scheme. However, the extra care scheme has 24 hours on site cover and the control centre monitoring requirement will be on a low level, as required basis, and therefore the contract price needs to be reflective of this. The purpose of this tender exercise is to put in place a new contract, with an appropriate organisation, to provide call centre monitoring services, to the RBH schemes and equipment indicated above, and to the specified requirements indicated at section 4 of this ITT document. ### Lot Information Lot 1 The Project Rochdale Boroughwide Housing (RBH) provides services for over 12,000 properties across the Rochdale Borough, including over 700 properties in Independent Living Schemes. In addition, RBH currently has 43 apartments within its extra care scheme. The Independent Living schemes are part of RBH's Independence and Well Being Service and sits within the Customer and Communities Directorate. There are 24 Independent Living Schemes and 1 extra care scheme with hard wired Warden call equipment installed and manufactured by Tunstall Healthcare Group, or Appello Healthcare. Of the 25 schemes in total, 17 schemes have the Tunstall Communicall Vision Warden call system which include full Telecare Overlay. These schemes will have the Tunstall Analogue to Digital Communicator for the digital switch over of the BT network by December 2025. 4 schemes have the Tunstall Communicall Connect Warden Call systems and 3 have Tunstall Communical Vi systems . Again, these schemes will have the Tunstall Digital Communicator installed. 1 scheme, (Jack McCann Court), currently has Tunstall Communicall but will have Appello Smart Connect V5, Smart Living Solutions digital systems installed by January 2024. All the systems operate on 869MHz. Please Note: There is a possibility that one or two schemes are decommissioned during the contract period. The contract covers the monitoring of all equipment associated to the Warden Call system within the 24 Independent Living Schemes and 1 extra care scheme. However, the extra care scheme has 24 hours on site cover and the control centre monitoring requirement will be on a low level, as required basis, and therefore the contract price needs to be reflective of this. The purpose of this tender exercise is to put in place a new contract, with an appropriate organisation, to provide call centre monitoring services, to the RBH schemes and equipment indicated above, and to the specified requirements indicated at section 4 of this ITT document. Options: 2 X 1 year extensions available Renewal: This is a 2 year contract with 2 X 1 year extensions available ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/034074-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Nov 2023 | | Submission deadline | 18 Dec 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROCHDALE BOROUGHWIDE HOUSING LIMITED | | Locality | ROCHDALE | | Post town | Oldham | | Postcode | OL16 2UP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD37 Greater Manchester North East | | Local authority | Rochdale | | Electoral ward | Central Rochdale | | Westminster constituency | Rochdale | | Delivery location | TLD3 Greater Manchester | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 64227000 - Integrated telecommunications services - 79512000 - Call centre ## Release History - 17 Nov 2023 at 11:55 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034074-2023 ## Notice URLs - http://www.rbh.org.uk - http://www.the-chest.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041ac6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041ac6.json.