---
title: "Provision of Housing Management System with Customer Relationship Management"
ocid: "ocds-h6vhtk-041b9b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041b9b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041b9b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041b9b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HAFOD HOUSING ASSOCIATION"
published: "2024-08-07"
---

# Provision of Housing Management System with Customer Relationship Management

Buyer: HAFOD HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-h6vhtk-041b9b

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## Summary

The Hafod Housing Association has undertaken a public procurement process for the provision of a Housing Management System (HMS) integrated with a Customer Relationship Management (CRM) system, under the title "Provision of Housing Management System with Customer Relationship Management". The procurement process, initiated under the open procedure method, is now in the award stage. The award was made to Civica UK Limited on 25th July 2024, for a contract value of £1,381,099.2. This contract encompasses the implementation of an intuitive HMS that aligns with Hafod’s organisational strategy to better support housing, tenancy management, and customer interactions. The main procurement category for this project falls under "goods" with the CPV classification of "Database-management system". This procurement is located in Cardiff, region UKL22, and adheres to the CELEX legal basis.

This tender offers significant opportunities for businesses involved in information system services, especially those specialising in SaaS solutions, CRM systems, and database management infrastructure. SMEs will find this project particularly appealing due to the emphasis on streamlined operations and improved service delivery through technology. Companies capable of delivering integrated, modern solutions that enhance data reporting, provide seamless system integrations, and align with customer-first strategies are ideally suited to compete for similar future opportunities. The project’s focus on cloud-first approaches and SaaS platforms can also foster growth for IT firms specialising in these areas, supporting Hafod’s digital transformation goals.

## Notice

The scope of this tender is to review proposals for the Provision and implementation of a Housing Management System with Customer Relationship Management.

### Lot Information

Lot 1

Hafod are seeking an intuitive Housing Management System, with Customer Relationship Management System, to better support our housing and tenancy management. We are taking a 'customer first' approach, in line with Hafod's organisational strategy, to allow us to adapt to meet the needs of our Care, Support and Housing services better than before and to ensure we are compliant in providing safe assets and safe housing for our customers. We need to ensure that any transactions or enquiries made from our customers are recorded, through good CRM methods. We are seeking to move to a streamlined systems landscape, where we rely less on point solutions and multiple integrations between various systems, which prove to be cumbersome for colleagues. Hafod has adopted a cloud first approach to our technology platforms and, as such, are seeking a Software as a Service (SaaS) system as part of our tender. This approach is clearly outlined in our Digital Strategy. The key deliverables for this project are: -Ensuring our services and systems are aligned to our customer needs and preferences -Driving service and customer-based process and delivery efficiencies through the use of technology -An integrated, modern HMS to manage our tenancies, assets, repairs and planned works. -A system that captures data for our new builds at the beginning of the lifecycle to inform colleagues across the organisation. -A consolidated system landscape that has the ability to be flexible in changes to the organisation or provision of our services. -Shift to a SaaS solution, per our Digital Strategy -Improved access to documents from centralised storage -Improvement in data reporting and the ability to capture more qualitative data. -Better capture, recording, quality and monitoring of our customer and asset data. -Aligning customer information from across the organisation in one place, creating a clear customer journey for our colleagues -Increased opportunities for our customers to self-serve -Seamless/improved integration with our new Finance System and other systems currently in use or introduced in the future.

Renewal: 3 x up to 2 year periods

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024879-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2024 |
| Submission deadline | 12 Jan 2024 |
| Future notice date | Not specified |
| Award date | 24 Jul 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,381,099 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAFOD HOUSING ASSOCIATION |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF5 6ES |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Vale of Glamorgan |
| Electoral ward | Wenvoe |
| Westminster constituency | Vale of Glamorgan |
| Delivery location | TLL22 Cardiff and Vale of Glamorgan |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48610000 - Database systems
- 48612000 - Database-management system
- 48625000 - Open systems operating systems
- 48627000 - Real-time operating system software package
- 48780000 - System, storage and content management software package
- 48781000 - System management software package
- 48810000 - Information systems
- 72250000 - System and support services
- 72253200 - Systems support services

## Release History

- 7 Aug 2024 at 13:23 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024879-2024
- 12 Jan 2024 at 08:56 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001041-2024
- 21 Nov 2023 at 13:22 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034398-2023

## Notice URLs

- https://etenderwales.bravosolution.co.uk/web/login.shtml
- https://www.hafod.org.uk
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA1147

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041b9b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041b9b.json.